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Customer Success Manager
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Zürich, Zürich, Schweiz Wemolo GmbH VollzeitAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Wemolo GmbH. As a key member of our customer success team, you will be responsible for supporting the onboarding and implementation of our camera system in the parking lots of our B2B customers.Key ResponsibilitiesDevelop and execute customer success...
Customer Success Manager
vor 2 Monaten
We are seeking a highly skilled Customer Success Manager to join our team at Wemolo GmbH. As a key member of our customer-facing team, you will be responsible for ensuring the successful implementation and ongoing support of our camera system in the parking lots of our B2B customers.
Key Responsibilities- Onboarding and Implementation: Provide structured support to customers during the implementation process, ensuring a seamless transition to our system.
- Customer Enablement: Develop and educate customers on the best possible use of our system, empowering them to become experts in our product.
- Customer Support: Offer expert advice and guidance to customers on parking processes, ensuring their satisfaction and success with our system.
- Proactive Stakeholder Management: Collaborate with internal departments, including Commercial, Product & Engineering, and B2B customers to ensure successful project delivery.
- Process Optimization: Continuously optimize our processes through automation of individual work steps, improving efficiency and effectiveness.
- Language Skills: Fluency in (Swiss) German and business fluency in French, with any additional language skills, such as English or Italian, being an advantage.
- Background: A degree in economics, social sciences, or natural sciences, or equivalent commercial training.
- Experience: At least 2 years of professional experience in customer service, customer success, or account management, preferably in a B2B software environment.
- Key Attributes: Strong customer and service orientation, convincing appearance, and confident handling of G-Suite, Outlook, Microsoft tools, or similar, with initial experience with CRM tools (Salesforce, etc.) being an advantage.
- Flexibility: A flexible working model that allows you to customize your working rhythm.
- Workation: The opportunity to work in inspiring places during your workation for fresh impulses.
- Security: Job security guaranteed by our profitable business model.
- Profit Sharing: The chance to benefit from our Virtual Stock Option Plan (VSOP) and share in the success of Wemolo.
- Measurable Targets: Directly measurable impact on our product and company success through our OKRs.
- Events: Celebrate our successes together at our legendary team events and OKR parties.
- Equipment: The freedom to choose your own equipment to work efficiently and comfortably.
- Dress Code: A dress code that allows you to dress the way you feel most comfortable.
We value diversity and inclusion at Wemolo GmbH and are committed to building a culture of collaboration and respect, where every team member has a voice, can grow, and feels valued.
