Aktuelle Jobs im Zusammenhang mit Customer Success Manager - Zürich, Zürich - Nexthink
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International Customer Success Professional
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Customer Success Manager
vor 2 Monaten
We are seeking a highly skilled Customer Success Manager to join our team at Nexthink. As a key member of our Technical Services team, you will be responsible for driving the adoption of our innovative solutions and ensuring customer success in Central Europe.
Key Responsibilities- Develop and execute comprehensive customer success plans that emphasize the critical pillars of people, processes, and technology.
- Build and maintain strong relationships with key contacts and stakeholders, providing trusted advice and guidance on Nexthink solutions.
- Identify new opportunities for Nexthink, including upsell and cross-sell opportunities, and work collaboratively with the Account Team to drive growth.
- Work closely with the Account Manager to lead quarterly business reviews with key customer stakeholders, communicating progress against the success plan and providing thought leadership on customer maturity journey.
- Act as a voice of the customer, providing feedback to Nexthink Product Management, R&D, Sales, and Marketing teams.
- Foster collaboration within the Nexthink ecosystem, sharing best practices to enhance the customer experience and business outcomes.
- 5-10 years of experience as a Customer Success Manager in the Software Industry, with a strong track record of success in Large Enterprise Accounts.
- Ability to drive the people, process, and technology aspects of a software solution to ensure adoption and value realization.
- Strong business acumen, with the ability to use business context to generate creative, pragmatic solutions to achieve business objectives.
- Entrepreneurial mindset, with the ability to work independently and use good judgment to escalate issues when needed.
- Technical background or technologically savvy, with the ability to learn Nexthink products and services, technologies, and business.
- Excellent written, oral, and interpersonal communication skills, with the ability to gain the respect of and interact comfortably with senior leaders.
- Organized and structured, with the ability to facilitate difficult/complex situations.
- Strong understanding of IT Operations, ITSM processes (ITIL), or End User Compute/Client Management practices.
- Fluent in English and German (written as well as verbal).
- Valid permit to work in Switzerland.
Nexthink is a pioneer and trailblazer in the global IT Market Category (DEX), shaping the future of how the world works. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints, enabling our IT teams to solve complex technical challenges, create productive workplaces, and deliver happy, satisfied employees in the digital workplace.
We operate as One Team, connecting, collaborating, and innovating to continuously grow. Our commitment to diversity, inclusion, and equity is second to none, with over 75 nationalities working with us from all cultures and backgrounds, speaking many different languages.
We offer a competitive compensation package, flexible hours, unlimited vacation, remote work, reimbursement of the half-fare travel card for public transport, free access to professional training platforms, and bonuses for referring successful hires after three months of continuous employment.
