Founders Associate

We are seeking a highly skilled and motivated Customer Success Lead to join our team at PastaHR. As a key member of our organization, you will be responsible for driving customer satisfaction and retention through proactive engagement, issue resolution, and strategic account planning.

• Captain the Customer Success Ship: Take ownership of the Customer Success function, ensuring seamless onboarding, ongoing support, and strategic account planning to drive customer satisfaction and retention.
• Innovate with Passion: Develop and implement innovative solutions to enhance the customer experience, leveraging your expertise in customer success, sales, and marketing.
• Champion Customer Needs: Proactively address customer inquiries, resolve issues, and translate customer feedback into actionable insights to inform product development and business strategy.
• Onboard with Excellence: Design and deliver exceptional onboarding experiences, ensuring customers unlock the full potential of our platform with ease and enthusiasm.
• Cultivate Lasting Relationships: Build and nurture deep, trust-based relationships with customers, becoming their indispensable ally and advocate.
• Propel Growth: Identify and capitalize on opportunities for upselling and cross-selling, driving business growth and customer success.
• Track Success: Monitor customer satisfaction and success metrics, celebrating wins and continuously striving for improvement.

• Educational Background: Completed a Bachelor's degree in a relevant field, such as business, marketing, or a related field.
• Relevant Experience: Proven experience in customer success, sales, marketing, or a related field, with a strong track record of driving customer satisfaction and retention.
• Engagement: Demonstrated engagement in extracurricular activities, such as side projects, sports, or social initiatives.
• Communication Skills: Excellent verbal and written communication skills in English, with proficiency in German and other languages a plus.
• Versatility: Extremely versatile and ambitious, with a strong ability to adapt to changing priorities and deadlines.
• Business Acumen: Strong business acumen and a flair for B2B consultative solution selling.
• Passion: Passion for entrepreneurship, technology, and innovation, with a strong desire to drive business growth and customer success.

• Impact & Growth: Join a dynamic and growing organization, with opportunities to shape the company's direction and drive business growth.
• Responsibility: Take ownership of your projects and initiatives, with the autonomy to make decisions and drive results.
• Freedom & Flexibility: Enjoy a flexible work environment, with the freedom to work independently and make decisions.
• Technology: Leverage the latest tools, technologies, and gadgets to drive business growth and customer success.
• Vacation: Enjoy 25 paid vacation days per year, with opportunities to recharge and refocus.
• Salary: Competitive compensation based on a meritocracy, with opportunities for growth and advancement.
• Equity: Attractive equity packages for all full-time employees, with opportunities to share in the company's success.
• Other Benefits: Fast decision processes, bi-weekly company lunches, and other perks to enhance your work experience.