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Customer Success Manager
vor 4 Wochen
We are seeking a highly skilled Customer Success Manager to join our team at Wemolo GmbH. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and driving business growth.
Key Responsibilities- Onboard new customers and provide structured support for the implementation of our camera system.
- Develop and enable customers to become experts in our product, providing advice on the best possible use of Wemolo.
- Ensure customer satisfaction by providing expert advice on parking processes and resolving any issues that may arise.
- Collaborate with internal departments and customers to ensure successful project delivery and optimize processes through automation.
- Fluency in Swiss German and business fluency in French, with any other language (especially English or Italian) being an advantage.
- Successfully completed studies in economics, social sciences, or natural sciences, or comparable commercial training.
- At least 2 years of professional experience in customer service, customer success, or account management, ideally in a B2B software environment.
- Strong customer and service orientation, as well as a convincing appearance.
- Confident handling of G-Suite, Outlook, Microsoft tools, or similar, and ideally initial experience with CRM tools (Salesforce, etc.).
- Flexibility: Our flexible working model allows you to customize your working rhythm.
- Workation: Work in inspiring places during your workation for fresh impulses.
- Security: Your job security is guaranteed by our profitable business model.
- Profit sharing: Benefit from our Virtual Stock Option Plan (VSOP) and share in the success of Wemolo.
- Measurable targets: With our OKRs, your impact on our product and company success is directly measurable.
- Events: Celebrate our successes together at our legendary team events and OKR parties.
- Equipment: Decide on your own equipment to work efficiently and comfortably.
- Dress code: Dress the way you feel most comfortable.
Innovation through diversity: We are committed to building a culture of collaboration and respect, where every team member has a voice, can grow, and feels valued with us.
