German Customer Support Specialist Malta Hybrid Role
Vor 2 Tagen
We're seeking a dynamic addition to our Cross Border Talents team as a Customer Success Specialist. If you're innovative, sociable, and excel in a fast-paced environment, this could be your next great opportunity.
Role Overview:This Customer Support role involves responding to customer inquiries and resolving complaints exclusively through email and live chat—no phone calls involved.
- Respond to customer queries via email, ensuring clear, timely communication (phone calls are not required)
- Moderate user-generated content to uphold company policies and standards
- Identify and address potential scams or fraudulent activities, keeping the online environment secure
- Accurately log interactions and resolutions for customer records
- Collaborate with team members to improve processes and elevate customer experiences
- Provide customers with accurate, comprehensive information using the best tools
- Meet personal and team support goals
- Work effectively with internal and client teams
- Participate in training to ensure compliance with moderation policies
- Support various workflows, clients, and markets as needed
To succeed in this Customer Support role, you'll need:
- C2 level proficiency in German
- B2 level proficiency in English
- EU citizenship or Maltese Residency Card
- 0-1 year experience in customer support
- Strong leadership, analytical, and communication skills
- Eagerness to learn and grow
This Customer Support role offers:
- Competitive Salary: €28,000 - €35,000 per annum
- Performance Bonuses: Earn rewards for your achievements
- Transportation Provided: Company transport from designated pick-up points
- Relocation Support: Assistance for a smooth transition
- Career Growth: Opportunities for advancement and professional development
- Hybrid Work Model: Flexible work options for a better work-life balance
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