Guest Services Coordinator for Viking Cruises
Vor 7 Tagen
Viking is a leading provider of small ship travel experiences, operating on rivers, oceans, and lakes worldwide. Our commitment to exceptional service and high-quality amenities has earned us a reputation as the world's #1 small ship travel company.
Job OverviewAs a Guest Services Agent on our Mississippi River cruise, you will be responsible for providing exceptional front-desk service to our guests. This includes concierge services, processing onboard sales transactions, and ensuring the smooth operation of guest infotainment systems.
Key Responsibilities- Serve as the primary source of information for guests, providing concierge services and responding to their needs and requests.
- Process onboard sales transactions and operate the phone switchboard, cashless system, and safety system.
- Ensure the smooth operation of guest infotainment systems and plan and execute embarkation, disembarkation, and check-in/out procedures.
- Maintain daily logbooks and guest manifests, handle guest complaints, and prepare guest lists and invitations.
- Coordinate guest travel arrangements and assist with shore excursions while providing excellent customer service to internal and external customers.
- 2+ years' experience in the Front Office department or similar at a 5-Star hospitality and/or restaurant environment; shipboard experience is an advantage.
- High school diploma required, and degree with hospitality focus preferred.
- Physically fit and in good health; extensive walking required and ability to stand on feet for long periods of time.
- Guest-focused, service-oriented, positive personality, professional appearance, and impeccable hygiene standards.
- U.S. Citizen or Permanent Resident (green card) to work onboard the ship, as required by federal regulations.
- Ability to satisfactorily pass a pre-employment drug test. This includes testing for marijuana and other controlled substances. We are a Drug-Free and Alcohol-Free workplace.
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