Viking River Cruises Hospitality Agent

Vor 7 Tagen

Basel, Basel-Stadt, Schweiz Viking Vollzeit

Job Summary

The Guest Service Agent is a key member of our Front Office team on our River vessels, providing exceptional customer service to our guests at all times. This includes maintaining high standards of customer service, handling guest inquiries, and ensuring smooth check-in and check-out procedures.

Key Responsibilities

  • Serve as the main information center for all guests and handle on-board sales transactions
  • Operate phone switchboard, cashless system, and safety system
  • Provide 24-hour concierge services and ensure smooth check-in and check-out procedures
  • Maintain the guest infotainment system and update the logbook daily
  • Handle guest complaints promptly and assist with medical disembarkations
  • Coordinate and confirm guests' departure arrangements, organize guest documents, and assist with shore excursions

Why Work with Viking?

Viking offers a unique opportunity to work with a world-class cruise line, providing exceptional customer service to our guests. As a Guest Service Agent, you will have the chance to work with a diverse team of hospitality professionals, develop your skills and knowledge, and advance your career in the industry.

What We Offer

  • Lodging, meals, unlimited Wi-Fi, uniforms, and laundry are free of charge for all crew members
  • Crew cabins with only 2 berths (you will have one roommate)
  • Travel to/from the ship provided by Viking
  • Dedicated crew areas and activities
  • Sundeck area for crew use

Requirements

  • High school diploma required, degree with hospitality focus preferred
  • Minimum 2 years experience in an upscale cruise line or comparable hotel in a similar position
  • Must maintain confidentiality and discretion
  • Extensive walking and standing required
  • Fluent in English, with excellent oral & written communication skills, second language as per itinerary is an advantage

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