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Senior Enterprise Customer Success Manager
vor 2 Monaten
About the Job
As a key member of the OneStream Software team, we are seeking an exceptional Senior Enterprise Customer Success Manager to join our group. This role will be responsible for managing a portfolio of complex customers within the region, providing coaching and mentoring to junior Customer Success Managers, and supporting the operation of metrics.
Key Responsibilities
- Partner with sales and Customer Success Managers to complete a comprehensive sales transition process.
- Operate as a seasoned business partner to customers and their delivery teams by knowing their strategy and plan.
- Learn and understand the customers' business, including industry trends, business structure, strategic priorities and initiatives, their CPM roadmap, key stakeholders in business and IT.
- Become a trusted advisor to the customer.
- Responsible and accountable for driving customer adoption, expansion, satisfaction, and renewal.
Requirements
- 10+ years of professional experience.
- 5+ years as a Customer Success Manager within Enterprise and/or SaaS vendor.
- 5+ years building and managing customer relationships.
- Customer and account management experience.
- Proven history of keeping customers focused on their desired business outcomes throughout their initiatives.
Preferred Qualifications
- Fluent in both German and English.
- Degree in Business, Accounting, Finance, or Information Technology/MIS.
- Management Consulting/Technology Consulting experience.
- Experience working with finance processes: Financial Close, Planning, Budgeting, Forecasting, and Management Reporting.
Travel Requirements
- Must be willing and able to travel up to 50% (travel requirements will vary by customer).
About OneStream Software
OneStream Software is the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. Our vision is to be the go-to platform for finance teams seeking to drive business growth and success.
