Senior CRM Product Manager for Customer Support
vor 1 Monat
Pilatus Aircraft Ltd: Exciting Opportunity for Senior CRM Product Manager
We are seeking a highly skilled and experienced Senior CRM Product Manager to join our team at Pilatus Aircraft Ltd. As a key member of our digital services team, you will be responsible for leading the development and implementation of our CRM product from the Government Aviation Unit perspective.
About UsPilatus Aircraft Ltd is one of the most innovative aircraft manufacturers in the world, known for its commitment to excellence and customer satisfaction. Our company offers a unique blend of tradition and innovation, with a strong focus on delivering exceptional products and services to our customers.
Job DescriptionThe successful candidate will have a strong background in managing and developing digital products in agile roles, preferably in the aerospace industry. You will be responsible for determining the requirements and processes of our customer support teams, comparing them with the possibilities of standard software and third-party systems, and representing these to IT and other business units.
- Determine the requirements and processes of our customer support teams, comparing them with the possibilities of standard software and third-party systems, and represent these to IT and other business units.
- Develop fit/gap analyses and concepts with subsequent conversion into prioritized and developable use cases and user stories for the backlog in collaboration with the product owner.
- Develop and visualize the product roadmap and its risks as well as ensure communication of progress with various stakeholders up to management.
- Collaborate and lead interactive workshops as well as testing and data migrations.
- Work in a global, agile product team consisting of product owners, developers, engineers, designers, and internal and external stakeholders.
To succeed in this role, you will need:
- A higher education in the fields of computer science, aviation or business, or many years of experience in related fields.
- Experience with CRM standard software in the area of customer service and their customization (e.g. Salesforce, MS Dynamics, ZenDesk, ServiceNow or similar).
- No less than 5 years of experience in managing and developing digital products in agile roles, preferably in the aerospace industry.
- Professional use of IT, web, design, and collaboration tools such as Confluence, Jira, Miro, Figma, Office 365, Azure Cloud, SAP, or others.
- Very good knowledge of spoken and written English, German would be an advantage.
- A strong communicator and independent personality.
We offer a competitive salary of CHF 120,000 per year, flexible working hours, individual pension solutions, support for training and opportunities for personal and professional development, discounted meals in our staff restaurant, and various discounts for employees. Additionally, we celebrate our successes together through team events.
We want to address everyone with our job ad's and are committed to diversity in our company –
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