Customer Success Manager

vor 2 Wochen

Zurich, Schweiz Adobe Vollzeit

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

From the moment you wake up in the morning until you go to bed at night consider the media you consume, the adverts you see, the apps you use, the websites you browse and almost all of the shopping you do online throughout the day. Chances are that every single one of those interactions, every single one of those experiences, was touched by an Adobe product.

We have a fantastic opportunity for an Enterprise Customer Success Manager who will lead a portfolio of customers and serve as a central point of contact for customers during the entire life cycle of their usage of Adobe solutions. In this role, you will work across outstanding Creative and Document Cloud solutions with our enterprise customers in mainly Germany, Austria and Switzerland. Our Digital Media solutions help customers build highly compelling content and deliver it across diverse media and devices through Creative & Document Cloud. As a facilitator and advocate, our CSMs ensure that customers achieve their strategic business goals and realize value from their Adobe products, ultimately translating into renewal and upsell of the client’s subscription. Building and maintaining positive relationships with multiple contacts within the assigned customers, including executive roles is also key

What you’ll do
Lead, handle, and participate in activities that drive product adoption, active use, Adobe awareness, and customer happiness
Understand and assess customer challenges, requirements, level of adoption, and corporate structure
Evangelize Adobe products/technology to excite and encourage customers to push the boundaries of creativity
Develop and maintain a trusted advisor relationship with customer executive sponsors such that all activities are closely aligned with the customer's business strategy, allowing the full potential of their Adobe Solution to be realised
Establish and lead all aspects of adoptionand usage/development of standard methodologies to continually drive incremental value and return on the customer's investment
Identify and grow opportunities and collaborate with sales teams to ensure growth attainment
Drive regular governance with customers to report on critical metrics, raise awareness of Adobe news/events. Share results & meaningful items with cross-functional partners
Collaborate with and demonstrate other teams/resources internally to bring in our product specialists to meet the needs of customers

What you’ll need to succeed
Experience in and/or enthusiasm for Post-Sales-Account-Management for subscription-based Solutions
Experience and/or enthusiasm establishing relationships at end-user and senior decision-maker level within enterprise organisations
Passion, interest and ideally some knowledge of our products, including Creative Cloud, Document Cloud, Adobe Stock, Adobe Firefly and our 3D and video software solutions
You are highly self-managed, reliant and responsive
A strong desire to invest in your own professional and personal development, whereby you'll take ownership over acquiring additional skills and knowledge beyond that required by the organization and day-to-day demands of their role
Communicates clearly, whether verbally, in writing, or when delivering a presentation. Exercises good judgement in delivering communications by considering the situational context and intended audience
Organization skills and a structured working approach, ability to deal with several different activities in parallel
Ability to influence and drive issue resolution with cross-functional teams in a matrix organization
Business proficiency in English and German. Any other European language in addition to fluent German is welcome as well

Adobe is an equal opportunity employer. We hire talented individuals, regardless of gender, race or colour, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. This is what it means to be Adobe For All.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere i

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