Customer Success Manager
vor 3 Wochen
Are you passionate about the language industry and technology? Would you like to become the trusted advisor for your customers and see how you contribute to their success? Are you driven by strong team spirit, an international work environment with flat hierarchies and plenty of chances to bring in your strengths and ideas? Are you curious, trustworthy, caring and ambitious? Yes? You should definitely read on
**The role you’ll play**:
We are looking for a Customer Success Manager to join our Customer Success team, in Zürich. You will be the portfolio owner of middle-sized to big customers from a variety of industries and as such you will have the full overview of your customers and of their budget.
You plan and orchestrate customer business reviews for existing business as much as for up
**The team you’ll be a part of**:
You will be part of a team of Customer Success Managers based in Zürich, Hamburg and Munich. You will report to the Director of Customer Success, who is based in Munich. Your close Zurich colleagues will be a mixed team with different responsibilities from other LanguageWire departments, e.g. business development and customer development, whom you will be working closely with as well.
While all of LanguageWire’s values Curious, Trustworthy, Ambitious, and Caring are very much lived within our team, we also foster a positive working atmosphere, where we support each other and are very transparent in what we are doing, while we also have a strong focus on growth and personal development.
**If you want to make a difference, make it with us by**:
- Sustaining account growth and retention within the allocated customer area
- Building and managing account relationships, including all steps throughout customer life-cycle stages, always with the focus on making the Swiss portfolio grow.
- Developing and maintaining high level of customer engagement and satisfaction
- Maximizing product usage through product adoption activities, e.g., online trainings and tool demos
- Ensuring delivery flow within the allocated customer area
- Ensuring customers’ quality expectations are met within the allocated customer area
- Being the voice of the customer
- Embracing the Customer Success mindset to become a trusted advisor
**In one year, you’ll know you were successful if**:
- You have obtained an overview of your customers and know the company in and out
- You know your customers’ workflow and their need for our services
- You are able to see and generate growth within your customer portfolio by advocating the LanguageWire products and services
**Desired experience and competencies**:
**What does it take to work for LanguageWire?**:
What you’ll need to bring
- A Bachelor/Master's degree within a relevant area (preferred)
- Experience in and passion for commercial planning and execution of customer-oriented activities to deliver on targets
- An interest in technology and technical skills
- Knowledge of how to maintain and develop relationships with new stakeholders from existing accounts
- Experience in monitoring and reporting health performance indicators in a structured way
- The ability to develop and present best-fit solutions for your customers while taking into account continuous improvements in efficiency and automation of workflows
- Professional fluency in German and English (spoken and written)
- The ability to work proactively and independently, but also as part of a team
This will make you stand out
- Experience in the language service provider industry
- High motivation in bringing the cooperation with the customer to the next level
- Eagerness to obtain results
- A structured, analytical and proactive work approach with good problem solving skills
**Our perks**:
- Enjoy flat hierarchies, responsibility and freedom, direct feedback, and room to stand up for your own ideas
- Internal development opportunities, ongoing support from your People Partner, and an inclusive and fun company culture
- International company with over 400 employees. Offices in Copenhagen, Aarhus, Stockholm, Varberg, London, Leuven, Lille, Paris, Munich, Hamburg, Zurich, Kiev, Gdansk, Atlanta, Finland and Valencia
- We offer flexible work options tailored to how you work best. Depending on your team, you may have the option to work full-time from the office as an "Office Bee," part-time from the office as a "Nomad," or full-time from home as a "Homey."
- We take care of our people and initiate many social get-togethers from Friday Bars a to Summer or Christmas parties. We have fun
- 6 great colleagues in the Zurich office with a commercial mindset
- Co-working space with own Team Office on the 6th floor and top-notch infrastructure in Zurich downtown at Westhive Hardturm
- Discount for restaurant in the building, rooftop terrace, showers, and many more benefits
**About LanguageWire**:
At LanguageWire, we want to wire the world together with language. Why? Because we want to help people & businesses
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