Customer Success Manager

vor 3 Wochen


Zurich, Schweiz Digital Realty Vollzeit

**Your Role**

Become a key player in our team as a Customer Success Manager, dedicated to delivering outstanding operational services to our strategic customers. Your role will revolve around ensuring a seamless customer experience, with a focus on client engagement, service management, financial health, and product utilization.

As a Customer Success Manager, you will conduct regular customer-facing service reviews, track contractual SLA attainment, and enhance customer awareness of organizational changes. If you're enthusiastic about fostering strong relationships, ensuring customer success, and driving continuous improvement, we invite you to join our team as a Customer Success Manager.

**Your Profile**
- Bachelor's degree in Business, IT, Engineering or a related field or equivalent work experience in customer relationship
- Minimum 5 years of experience in a customer facing roles in a service company, preferably in a data centre, IT or telecomuniation company
- Experience with Service Management, preferably of more complex international customers
- Fluent in German & English
- Excellent interpersonal and communication skills and a proactive way of working
- Self-motivated and passionate for service excellence and customer focused
- Demonstrates integrity and ability to maintain confidentiality
- Good problem-solving skills and the ability to simplify and process complex issues

**A bit about us**

Digital Realty is the leading provider of carrier and cloud neutral data centre services by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in **50+** metros across **28** countries on **6** continents. We've **3,500+** colleagues around the world who work together, come up with life-changing solutions and create connections that matter every day.

**What we can offer you



  • Zurich, Schweiz ETH Zürich Vollzeit

    **Customer Success Manager**: **80%-100%, Zurich, fixed-term**: **Job description**: In your position as Customer Success Manager, you will manage a portfolio of accounts post-acquisition, being their dedicated Success Manager, focusing on customer satisfaction, ensuring retention, expansion, and expectation management. In addition to that you will also...


  • Zurich, Schweiz BOARD International SA Vollzeit

    **Customer Success Manager** Here at Board, we have reinvented how companies see, plan, analyse and run their businesses. Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible. We’re growing fast, constantly innovating, and couldn’t be prouder to help...


  • Zurich, Schweiz FNZ Vollzeit

    Workplace: Hybrid (off-site & on-site in Zurich or Geneva area) As a Customer Success Account Manager (CSAM) you will be responsible of the long-lasting customer’s success, providing valuable guidance and executing strategies to drive our customers excellence. Your technical acumen and customer facing-skills will enable you to effectively represent FNZ's...


  • Zurich, Schweiz ABB Vollzeit

    **Customer Success Manager AMEA**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...


  • Zurich, Schweiz Plume Vollzeit

    **Life at Plume** At Plume, we believe that technology isn't about moving faster, it's about making life's moments better. Which is why we've built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to...


  • Zurich, Schweiz ABB Vollzeit

    **Customer Success Manager AMERICAS**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together,...


  • Zurich, Schweiz Microsoft Vollzeit

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...


  • Zurich, Schweiz LSEG (London Stock Exchange Group) Vollzeit

    CUSTOMER SUCCESS SPECIALIST- SELL SIDE TRADING Who we are: Refinitiv is one of the world’s largest providers of financial markets data and infrastructure. Serving more than 40,000 institutions in over 190 countries, we provide information, insights, and technology that drive innovation and performance in global markets. Our 160-year Reuters heritage of...


  • Zurich, Schweiz billbox Vollzeit

    Customer Success Manager Schweiz (Zürich) Grüezi - Welcome - Willkommen bei der ! Werde Teil unseres Customer Success Teams für die internationalen und Schweizer Kunden in Zürich **Customer Success Manager / Customer Service Schweiz und International - Vollzeit** Wir bieten Dir: - Ein internationales Team im Herzen von Zürich in hellen Büros am...


  • Zurich, Schweiz PriceHubble Vollzeit

    **About PriceHubble** PriceHubble is a PropTech company, set to radically improve the understanding and transparency of real estate markets based on data-driven insights. We aggregate and analyze a wide variety of data, run big data analytics and use state-of-the art machine learning to generate stable and reliable valuations and predictive analytics for...


  • Zurich, Schweiz Microsoft Vollzeit

    As the Customer Success Account Manager - Manager (CSAM- M), you lead a high-performing team of seasoned Customer Success Account Managers (CSAM) that are well versed in cloud adoption, program delivery management practices, and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer,...


  • Zurich, Schweiz LanguageWire Vollzeit

    Are you passionate about the language industry and technology? Would you like to become the trusted advisor for your customers and see how you contribute to their success? Are you driven by strong team spirit, an international work environment with flat hierarchies and plenty of chances to bring in your strengths and ideas? Are you curious, trustworthy,...


  • Zurich, Schweiz PriceHubble Vollzeit

    **Über PriceHubble** PriceHubble ist ein PropTech-Unternehmen, das sich zum Ziel gesetzt hat, das Verständnis und die Transparenz der Immobilienmärkte auf der Grundlage datengestützter Erkenntnisse radikal zu verbessern. Wir analysieren eine Vielzahl von Daten, führen Big-Data-Analysen durch und nutzen modernstes maschine learning, um zuverlässige...


  • Zurich, Schweiz BlueCallom AG Vollzeit

    **Who we are**: We empower the world’s business leaders to deliver breakthrough innovation within six months using the BlueCallom Innovation Framework & Software. We are looking for fantastic customer relationship talents eager to help enterprises create success with breakthrough innovation. You will identify business opportunities and explore their needs...


  • Zurich, Schweiz Microsoft Vollzeit

    With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes...

  • Customer Success

    vor 2 Wochen


    Zurich, Schweiz Taskbase Vollzeit

    Do you want to join us on the journey of disrupting the digital learning market? Taskbase is changing the way we learn and teach. We’re convinced that personalized feedback is the future of digital learning, and we’re on a mission to give every student the right feedback at the right time. With a scalable B2B SaaS approach, we help publishers and...


  • Zurich, Schweiz Spring Professional Vollzeit

    Unser Kunde ist ein Schweizer IT-Consulting Unternehmen mit ca. 30 Mitarbeitenden in Zürich. Das inhabergeführte Unternehmen ist seit ca. 20 Jahren am Markt erfolgreich tätig und legt den Fokus auf die Beratung von mittelständischen Unternehmen. Aufgrund das Wachstums des Teams wird Verstärkung benötigt. Diese Tätigkeiten erwarten dich: -...


  • Zurich, Schweiz Microsoft Vollzeit

    **CUSTOMER SUCCESS MANAGER - BUSINESS APPLICATIONS** **WORKING AT MICROSOFT** Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn’t anywhere else. This is a world of more possibility, more innovation, more openness, and sky’s-the-limit thinking - a...


  • Zurich, Schweiz AdUnit AG Vollzeit

    Dein Start-Up-Team im Herzen von Zürich wartet auf Dich! AdUnit AG ist eine auf Programmatic Advertising spezialisierte Tochterunternehmung der Swisscom (Schweiz) AG und Teil der dynamischen Digital Business Unit. Wir betreiben eine innovative Buchungsplattform für programmatische Kampagnen, inklusive Kunden - und Creative-Verwaltung, welche auch als SaaS...


  • Zurich, Schweiz 1plusX AG Vollzeit

    We empower publishers and advertisers to take control of their first-party assets to drive business results. Our real-time data management, data clean room, and CTV solutions converge to help customers engage their audiences with more meaningful and personalized content and advertising. We support publishers in monetizing their inventory and optimize...