Junior Customer Success Manager
vor 1 Woche
We are looking for the most talented individuals that are energized by working in fast-paced and international environments. Our team is passionate, dedicated and highly motivated to tackle the daily challenges of a SaaS scale-up. We constantly improve our processes to support our team and business to grow at a fast pace in a sustainable manner.
As a **Junior** **Customer Success Manager,** you will own and manage a portfolio of customers and be responsible for their overall success.
**Your Responsibilities**:
- Be the voice of your customers.
- Manage a portfolio of accounts post implementation, being their dedicated Success Manager, focusing on growing adoption, ensuring retention, expansion and satisfaction
- Partner with customers to understand their strategic goals, priorities, and desired business outcomes. Work with them to build and execute on a success plan and key performance indicators.
- Provide coaching and best practices to improve the adoption of Beekeeper and expand usage into new use cases
- Interact and engage with customers on all levels (incl. VPs and Directors) and different personas (Comms, HR, IT, Operations, Frontline)
- Work closely with your Account Manager counterpart to develop a joint success plan for your customers and identify expansion opportunities within your customer portfolio
- Drive accountability for deliverables internally and among customer teams to create a sense of ownership and get things done.
- Collaborate cross-functionally with Sales, Product, Engineering, Marketing, and Operations to address your customers' needs.
- Contribute continuously to the overall improvement of internal processes
**What we look for in you**:
- 2+ years of work experience and ideally with some B2B experience working in Customer Success, Consulting, Project Management or Account Management in a Software as a Service context (SaaS).
- Fluency in written and spoken French and German is a **must**.
- Outstanding written and verbal communication and in-person presentation skills
- Solution oriented mindset, highly-organized, and possessing a structured approach to resolving complex issues
- Ability to explain complex concepts clearly and translate data into insights
- Drive results by being customer-centric and frontline first, taking initiative and having a hands-on mentality
- Positive and constructive attitude, passionate about customer success and energized by helping others
- Strong relationship-building skills, consulting skills and technical curiosity
- Ability to manage a customer portfolio and effectively prioritize your time based on customer needs, business goals and opportunities
- Ability to handle difficult customer situations and set expectations
**Bonus Points**:
- Some experience in change
- and project management
- Experience with discovery and questioning techniques
- Technical understanding of SaaS landscape
- Basic technical understanding of integrations / APIs
- Experience in conducting in-person or online workshops
**What we offer**:
- A competitive salary.
- A great career trajectory.
- An amazing team with 20+ nationalities
- Eager to learn? We have a Personal Learning & Development Budget to help you develop all the skills you need to succeed.
- Phone & Home Internet reimbursement every month.
- 25 days of annual leave and 2 Mental Health Days, which brings you to 27 paid holidays per year.
- Laptop for work purposes.
- Budget for setting up your Home-Office.
- Sabbatical Program - 1 month paid leave at 3, 5, 10 year tenure.
- Pension scheme plan with 3 options to choose from
- Maternity leave 16 weeks full pay
- Paternity leave 4 weeks full pay
- Oh and don't forget about our Beekeeper Stock options
**Who we are**:
Beekeeper believes in the potential of every single employee. That's why we've built the essential platform for frontline workers. We help organisations digitally enable their frontline, to boost productivity, quality and safety, and be more agile.
-
Customer Success Manager
vor 2 Wochen
Zurich, Schweiz Legartis Technology AG Vollzeit**The Legartis Customer Success Team is growing!** Welcome to the future of law! Are you a seasoned customer success professional looking for a new challenge in a fast-growing hot market? Do you have an unwavering curiosity for cutting-edge technologies and AI? Do you want to become part of an inclusive and agile team? Then, let's conquer the legal world...
-
Customer Success Manager
vor 2 Wochen
Zurich, Schweiz Legartis Technology AG Vollzeit**Description**: The Legartis Customer Success Team is growing! Welcome to the future of law! Are you a seasoned customer success professional looking for a new challenge in a fast-growing hot market? Do you have an unwavering curiosity for cutting-edge technologies and AI? Do you want to become part of an inclusive and agile team? Then, let's conquer the...
-
Junior Customer Success
vor 4 Wochen
Zurich, Schweiz Project A Ventures VollzeitAbout the Job We’re looking for a motivated Junior Customer Success & Performance Marketing Manager (M/F/d) to join one of our partner companies and develop its Customer Success strategies. In your day-to-day work, you’ll focus on solving customer’s queries and get the opportunity to contribute to various marketing projects. **Join our partner...
-
Junior Customer Success
Vor 2 Tagen
Zurich, Schweiz Project A Ventures VollzeitAbout the Job We’re looking for a motivated Junior Customer Success & Performance Marketing Manager (M/F/d) to join one of our partner companies and develop its Customer Success strategies. In your day-to-day work, you’ll focus on solving customer’s queries and get the opportunity to contribute to various marketing projects. **Join our partner...
-
Customer Success Manager
vor 1 Monat
Zurich, Schweiz Legartis Technology AG VollzeitDescription The Legartis Customer Success Team is growing! Welcome to the future of law! Are you a seasoned customer success professional looking for a new challenge in a fast-growing hot market? Do you have an unwavering curiosity for cutting-edge technologies and AI? Do you want to become part of an inclusive and agile team? Then, let's conquer the legal...
-
Customer Success Manager Amea
vor 2 Wochen
Zurich, Schweiz ABB Vollzeit**Customer Success Manager AMEA**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...
-
Customer Success Manager Amea
vor 1 Woche
Zurich, Schweiz ABB Vollzeit**Customer Success Manager AMEA**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...
-
Customer Success Manager Americas
vor 2 Monaten
Zurich, Schweiz ABB Vollzeit**Customer Success Manager AMERICAS**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together,...
-
Customer Success Manager
vor 4 Wochen
Zurich, Schweiz LSEG (London Stock Exchange Group) VollzeitCUSTOMER SUCCESS SPECIALIST- SELL SIDE TRADING Who we are: Refinitiv is one of the world’s largest providers of financial markets data and infrastructure. Serving more than 40,000 institutions in over 190 countries, we provide information, insights, and technology that drive innovation and performance in global markets. Our 160-year Reuters heritage of...
-
(Junior) Customer Success Manager
vor 3 Wochen
Zurich, Schweiz Taskbase VollzeitMöchtest du dich uns auf dem Weg zur disruptiven Entwicklung des digitalen Lernmarktes anschliessen? Taskbase verändert die Art und Weise, wie wir lernen und lehren. Wir sind davon überzeugt, dass personalisiertes Feedback die Zukunft des digitalen Lernens ist. Unsere Mission ist es, jedem Schüler zum richtigen Zeitpunkt das passende Feedback zu geben....
-
(Junior) Customer Success Manager
vor 2 Monaten
Zurich, Schweiz Taskbase VollzeitMöchtest du dich uns auf dem Weg zur disruptiven Entwicklung des digitalen Lernmarktes anschliessen? Taskbase verändert die Art und Weise, wie wir lernen und lehren. Wir sind davon überzeugt, dass personalisiertes Feedback die Zukunft des digitalen Lernens ist. Unsere Mission ist es, jedem Schüler zum richtigen Zeitpunkt das passende Feedback zu geben....
-
Customer Success Account Manager
vor 1 Woche
Zurich, Schweiz Microsoft VollzeitWith over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes...
-
Junior Customer Success
vor 4 Wochen
Zurich, Schweiz Project A Ventures VollzeitDie Position Wir suchen einen motivierten Junior Customer Success & Performance Marketing Manager (m/w/d) für eines unserer Partner-Unternehmen. Du wirst dabei helfen, die Vision des Unternehmens in die Tat umzusetzen und das Wachstum Customer Success voranzutreiben. In deiner täglichen Arbeit fokussierst du dich auf die Lösung von Kundenanfragen...
-
Customer Success Manager
Vor 3 Tagen
Zurich, Schweiz Teton.ai VollzeitAt Teton, we're breaking barriers in the healthcare industry by offering advanced AI solutions that enhance the working lives of nurses and frontline care staff. In response to global nursing shortages, our innovative technology is now being embraced by a rapidly growing number of hospitals and care homes, enabling them to provide more efficient and...
-
Customer Success Manager
Vor 4 Tagen
Zurich, Schweiz Teton.ai VollzeitAt Teton, we're breaking barriers in the healthcare industry by offering advanced AI solutions that enhance the working lives of nurses and frontline care staff. In response to global nursing shortages, our innovative technology is now being embraced by a rapidly growing number of hospitals and care homes, enabling them to provide more efficient and...
-
Customer Success Manager
vor 3 Wochen
Zurich, Schweiz LanguageWire VollzeitAre you passionate about the language industry and technology? Would you like to become the trusted advisor for your customers and see how you contribute to their success? Are you driven by strong team spirit, an international work environment with flat hierarchies and plenty of chances to bring in your strengths and ideas? Are you curious, trustworthy,...
-
Customer Success Junior Advisor
vor 1 Woche
Zurich, Schweiz GOWAGO AG VollzeitAbout GOWAGO AG Gowago is the new standard for leasing in Switzerland. By challenging the current ways of getting a car, we are focussing on reshuffling the Swiss automotive retail industry. We believe in providing our customers with a transparent, smooth, hassle-free and intuitive experience. Our focus on technology allows for the calculation of exact...
-
Customer Success Manager
vor 3 Wochen
Zurich, Schweiz BlueCallom AG Vollzeit**Who we are**: We empower the world’s business leaders to deliver breakthrough innovation within six months using the BlueCallom Innovation Framework & Software. We are looking for fantastic customer relationship talents eager to help enterprises create success with breakthrough innovation. You will identify business opportunities and explore their needs...
-
Customer Success Manager
vor 4 Wochen
Zurich, Schweiz LanguageWire VollzeitAre you passionate about the language industry and technology? Would you like to become the trusted advisor for your customers and see how you contribute to their success? Are you driven by strong team spirit, an international work environment with flat hierarchies and plenty of chances to bring in your strengths and ideas? Are you curious, trustworthy,...
-
Customer Success Manager
vor 2 Wochen
Zurich, Schweiz LanguageWire VollzeitAre you passionate about the language industry and technology? Would you like to become the trusted advisor for your customers and see how you contribute to their success? Are you driven by strong team spirit, an international work environment with flat hierarchies and plenty of chances to bring in your strengths and ideas? Are you curious, trustworthy,...
