Customer Success Manager

vor 4 Stunden

Zurich, Schweiz Wolters Kluwer Vollzeit

Job Summary
- CCH Tagetik (a part of Wolters Kluwer’s Tax & Accounting Division) are a leading Corporate Performance Management software vendor. In addition to providing a unified Performance Management Platform for Budgeting, Planning and Consolidation, Tagetik have developed pre-packaged solutions addressing regulatory reporting requirements for Solvency II, IFRS16 & IFRS17.
At CCH Tagetik, we are proud of our industry leading customer satisfaction, which has helped us become a Leader in the Gartner Magic Quadrant. Part of our commitment to our customers, is our rapidly expanding customer success and support initiatives.
Our company mission statement reads as follows, “Every customer will be a reference and a success with CCH Tagetik.” At the center of this mission statement, are our Customer Success Managers (CSM). CSM’s focus on customer relationship retention and optimization. Each CSM is responsible for multiple customer accounts; the number depending on such factors as the size of the customer or seniority of the CSM. The CSM will be responsible for day-to-day customer success activities spanning from the initial stages of onboarding to continued engagement and retention. The CSM will have an in-depth understanding of each customer’s overall business requirements and act as a consultant to determine how the various CCH Tagetik solutions and features can meet their needs. The CSM will also partner with other CCH Tagetik departments on initiatives that address customer needs, product utilization, and improve departmental efficiency to help meet company goals.
- The CSM team is an integration of functions and activities of Marketing, Sales, Professional Services, Training, and Support. They are the primary point of contact for customers and must stay in close contact with the customer’s evolving needs.

**Responsibilities**:
- Contribute to the future development of the Customer Success initiatives and strategy.-
- Managing Customer Relationships: Ensuring customer growth, satisfaction, and retention within the assigned portfolio of accounts in (demand generation, on-boarding and/or customer success focused).-
- Build, maintain, and execute on account plans for each assigned account and coordinate appropriate internal resources for delivery.-
- Attend key design review sessions, review project milestones, attend key project management sessions.-
- Understand service agreement terms of each customer contract and ensure the work is completed and delivered to the customer on or before the deadline.-
- Develop strong relationships with all key decision makers and influencers across each customer in your portfolio.-
- Uncover and mitigate any risk that threatens each customers’ growth, satisfaction, or renewal.-
- Engage customers in user groups, focus groups and annual conferences- Requirements- Minimum 5 years’ experience in a Customer Success-
- Ideally a background in Sales or Services-
- Extensive experience working in a team-oriented, collaborative environment. Ability to effectively operate independently or in a team environment.-
- Ability to present ideas in business-friendly and user-friendly language.-
- Outstanding MS Office skills, specifically with Excel.-
- Experience with CPM Software or Finance Software Vendor experience is helpful-
- A proven track record of measurable success with strategic accounts-
- Flexible to travel when required- Knowledge, Skills and Abilities- Fluent German and English-
- A proactive nature-
- High accountability-
- Excellent communication, both spoken and written-
- Problem-solving-
- Highly-motivated and results-focused-
- Good project and time management skills-
- Articulate, well presented and comfortable in front of customers, peers and executive teams-
- Strong interpersonal and relationship-building skills-
- Ability to foster a positive and collaborative environment-
- Strong analytical skills-
- Flexible and supportive approach to teamwork- Our Offer
- We offer you a full-time position in a team-based, international, leading organisation. Within Wolters Kluwer you will find straightforward communication, a fast-paced work environment and challenging projects. Your work will be rewarded with interesting career opportunities and a competitive salary package.
- Apply
- Contact person
- Herbert Bakels
- Senior International Recruiter
- E
- M

+31 6 10021644
- Find Out More About CCH® Tagetik

  • Customer Success Manager

    vor 7 Monaten

    Zurich, Schweiz Legartis Technology AG Vollzeit

    **The Legartis Customer Success Team is growing!** Welcome to the future of law! Are you a seasoned customer success professional looking for a new challenge in a fast-growing hot market? Do you have an unwavering curiosity for cutting-edge technologies and AI? Do you want to become part of an inclusive and agile team? Then, let's conquer the legal world...

  • Customer Success Manager

    vor 7 Monaten

    Zurich, Schweiz Legartis Technology AG Vollzeit

    **Description**: The Legartis Customer Success Team is growing! Welcome to the future of law! Are you a seasoned customer success professional looking for a new challenge in a fast-growing hot market? Do you have an unwavering curiosity for cutting-edge technologies and AI? Do you want to become part of an inclusive and agile team? Then, let's conquer the...

  • Customer Success Manager

    vor 2 Wochen

    Zurich, Schweiz BOARD International SA Vollzeit

    **Customer Success Manager** Here at Board, we have reinvented how companies see, plan, analyse and run their businesses. Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible. We’re growing fast, constantly innovating, and couldn’t be prouder to help...

  • Customer Success Account Manager

    vor 3 Wochen

    Zurich, Schweiz FNZ Vollzeit

    Workplace: Hybrid (off-site & on-site in Zurich or Geneva area) As a Customer Success Account Manager (CSAM) you will be responsible of the long-lasting customer’s success, providing valuable guidance and executing strategies to drive our customers excellence. Your technical acumen and customer facing-skills will enable you to effectively represent FNZ's...

  • Customer Success Manager

    vor 2 Wochen

    Zurich, Schweiz Plume Vollzeit

    **Life at Plume** At Plume, we believe that technology isn't about moving faster, it's about making life's moments better. Which is why we've built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to...

  • Junior Customer Success Manager

    vor 7 Monaten

    Zurich, Schweiz Beekeeper Vollzeit

    We are looking for the most talented individuals that are energized by working in fast-paced and international environments. Our team is passionate, dedicated and highly motivated to tackle the daily challenges of a SaaS scale-up. We constantly improve our processes to support our team and business to grow at a fast pace in a sustainable manner. As a...

  • Customer Success Manager Amea

    Vor 2 Tagen

    Zurich, Schweiz ABB Vollzeit

    **Customer Success Manager AMEA**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...

  • Customer Success Manager Americas

    vor 2 Wochen

    Zurich, Schweiz ABB Vollzeit

    **Customer Success Manager AMERICAS**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together,...

  • Customer Success Account Manager

    vor 1 Woche

    Zurich, Schweiz Microsoft Vollzeit

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Customer Success Account Manager

    vor 7 Monaten

    Zurich, Schweiz Microsoft Vollzeit

    With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes...

  • Customer Success Manager

    Vor 4 Tagen

    Zurich, Schweiz PriceHubble Vollzeit

    **About PriceHubble** PriceHubble is a PropTech company, set to radically improve the understanding and transparency of real estate markets based on data-driven insights. We aggregate and analyze a wide variety of data, run big data analytics and use state-of-the art machine learning to generate stable and reliable valuations and predictive analytics for...

  • Customer Success Manager Schweiz

    vor 2 Wochen

    Zurich, Schweiz billbox Vollzeit

    Customer Success Manager Schweiz (Zürich) Grüezi - Welcome - Willkommen bei der ! Werde Teil unseres Customer Success Teams für die internationalen und Schweizer Kunden in Zürich **Customer Success Manager / Customer Service Schweiz und International - Vollzeit** Wir bieten Dir: - Ein internationales Team im Herzen von Zürich in hellen Büros am...

  • Customer Success Account Management

    Vor 6 Tagen

    Zurich, Schweiz Microsoft Vollzeit

    As the Customer Success Account Manager - Manager (CSAM- M), you lead a high-performing team of seasoned Customer Success Account Managers (CSAM) that are well versed in cloud adoption, program delivery management practices, and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer,...

  • Customer Success Manager

    vor 2 Wochen

    Zurich, Schweiz PriceHubble Vollzeit

    **Über PriceHubble** PriceHubble ist ein PropTech-Unternehmen, das sich zum Ziel gesetzt hat, das Verständnis und die Transparenz der Immobilienmärkte auf der Grundlage datengestützter Erkenntnisse radikal zu verbessern. Wir analysieren eine Vielzahl von Daten, führen Big-Data-Analysen durch und nutzen modernstes maschine learning, um zuverlässige...

  • Customer Success Manager

    vor 4 Stunden

    Zurich, Schweiz BOARD International SA Vollzeit

    Board is looking for a results-driven Customer Success Manager to join our Professional Services team as part of our commitment to excellence in project delivery. **Main Responsibilities**: - Ensure the customer becomes self-sufficient with the existing BOARD solutions, guaranteeing their adoption, utilization and return on investment. - Ensure customer...

  • Customer Success Manager

    vor 1 Woche

    Zurich, Schweiz BlueCallom AG Vollzeit

    **Who we are**: We empower the world’s business leaders to deliver breakthrough innovation within six months using the BlueCallom Innovation Framework & Software. We are looking for fantastic customer relationship talents eager to help enterprises create success with breakthrough innovation. You will identify business opportunities and explore their needs...

  • Customer Success Manager

    vor 1 Tag

    Zurich, Schweiz OneSpan Vollzeit

    The future of work is flexible, and so is OneSpan. Our teams have proven that they are able to achieve their goals together while being apart throughout the global pandemic, and we are embracing work flexibility Many positions and locations will provide you with the choice of in office work, distributed or hybrid. We collaborate with each employee to develop...

  • Customer Success Manager

    vor 7 Monaten

    Zurich, Schweiz Digital Realty Vollzeit

    **Your Role** Become a key player in our team as a Customer Success Manager, dedicated to delivering outstanding operational services to our strategic customers. Your role will revolve around ensuring a seamless customer experience, with a focus on client engagement, service management, financial health, and product utilization. As a Customer Success...

  • Principle Customer Success Account Manager

    Vor 2 Tagen

    Zurich, Schweiz Microsoft Vollzeit

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Principal Customer Success Account Manager

    vor 7 Monaten

    Zurich, Schweiz Microsoft Vollzeit

    With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes...