Customer Success Manager/in
vor 2 Monaten
Möchtest du in der Online-Branche Fuss fassen und erste Arbeitserfahrungen sammeln bei einer jungen & innovativen Technologiefirma im Reisesektor? HotelCard ist eine Online-Buchungsplattform für Hotels in der Schweiz und dem nahen Ausland. Gegründet 2009 wurde das Geschäftsmodell 2020 komplett überarbeitet und konsequent auf die Bedürfnisse der Kunden ausgerichtet.
Entsprechend suchen wir per 01.07.2023 oder nach Vereinbarung eine/n Customer Success Manager/in (Praktika).
Aufgaben
- Als Teil des Customer Success Teams bist du mitverantwortlich für eine unvergessliche Customer Experience
- Projektarbeit bei der Optimierung verschiedener Touch Points im Customer Lifecycle
- Identifikation und Analyse von Kundenbedürfnissen (Voice of the Customer)
- Enge Zusammenarbeit mit IT & Hotel Sourcing zur Verbesserung der User Experience
- Projektarbeit in den Bereichen Mitgliedermarketing, Hotel Sourcing, Product Management
- Aktive Überarbeitung, Verbesserung und Mitgestaltung im Bereich Content
Qualifikation
- Abgeschlossene Ausbildung / Matura oder gleichwertig
- Erste Berufserfahrungen im kaufmännischen Bereich oder Tourismus
- Sehr gute Deutschkenntnisse sowie gute Französischkenntinisse (Wort & Schrift) und Englischkenntnisse (Unternehmenssprache).
- Hohe kommunikative Fähigkeiten in Wort und Schrift
- Du bist ein echter Teamplayer, arbeitest aber auch sehr selbständig
- Du willst etwas bewegen und zeigst viel Eigeninitiative & Engagement
**Benefits**:
Top Arbeitsklima mit grossartigem Team Spirit und flachen Hierarchien
- Vielseitiger Einblick in alle Bereiche eines Technologie-Startups
- Kostenlose Hotelübernachtungen als Fringe Benefit
- 5 Wochen Ferien und weitere Benefits (bspw. Geburtstag frei)
- Arbeitsort Zürich. Flexible Home-Office Regelung
Romina Erb freut sich auf Deine vollständigen Bewerbungsunterlagen in elektronischer Form
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