Team Lead Training Delivery
vor 4 Wochen
Join us in the top league
We are the largest private telecommunications company in Switzerland and a subsidiary of
Liberty Global
- With Switzerland’s leading gigabit fiber optic network and one of the world’s best mobile networks, we are headed right to the very top. Our goal is clear: To become the national champion, pioneering the market. Future-oriented ways of working and workplaces make us one of the most attractive employers on the Swiss market.
Make the most of your talent: Get to know Sunrise right
here
We are looking for a Head of Training Delivery and Quality to lead our internal training department and ensure that our Frontline employees receive world-class training to excel in their roles.
Responsible for the Training Delivery & Quality team, you will own the planning and implementation of all training programs that will enhance the skills and knowledge of our employees, as well as ensuring the quality of our training programs and monitoring their effectiveness.
**Tasks**:
- Manage the Training and Training Quality teams to make sure they’re up-to-speed on best practice delivery methods and top of their game when it comes to creating engaging and safe learning spaces.
- Work together with the Senior Director of Frontline Experience to develop a strategy that sets the benchmark in training delivery, building a strong reputation for the team and their work.
- Oversee the delivery of training programs and ensure that they are effective and engaging in all Sunrise Frontline channels (particularly Call Center and Retail teams).
- Ensure a clear mandate for our Training Quality team to provide the best possible support to our Trainers and Partners in the area of training.
- Monitor and evaluate the effectiveness of training programs and work hand-in-hand with our Content Experience team (that build the learning journeys and content) to make adjustments to material and delivery methods as needed.
- Work closely with our external Partners, Channel Owners, Quality, Operations and Frontline Experience teams to ensure the Training Delivery & Quality team is delivering to expectation and ensuring solid plans to support pain points and knowledge gaps in the Frontline.
- Work with Managers to identify training needs and develop training plans for their teams based on new and existing training programs.
**Requirements**:
- Demonstrated ability to plan and implement effective training programs
- Passion for learning and development
- Driven and eager to push the limits, try new things and deliver best-in-class work
- An empathetic, fair approach to leading teams
- Strong analytical and problem-solving skills
- Clear and demonstrated strength in Stakeholder Management
- Proven ability to work collaboratively with cross-functional teams in a fast-paced environment
Hard skills:
- Bachelor's degree
- 7+ years of experience in training and development
- Proven leadership skills (min. 3 years in a leadership position or similar)
- Experience in the telecommunications industry is preferred
- Formal study in Training and Adult Learning an advantage
- Experience with Learning Management Systems an advantage
- German/English native and/or fluent, any other additional language an advantage
At Sunrise, you will work in a dynamic and international environment where every voice is heard, perspectives are shared, and values are respected. We are an equal opportunity employer, with a diverse workforce, which is part of the success of our business. Sunrise has partnered with «Advance Gender Equality in Business», is a recipient of the Swiss LGBTI-Label and is certified with the «Fair-ON-Pay Advanced» for providing equal pay for work of equal value to women and men.
In addition to our new «FlexWork» working model, we offer you above-average social benefits and attractive product advantages from the Sunrise range.
Seize this opportunity to join us on our journey to actively help shape our future
Information for agencies: Application dossiers sent or uploaded by placement agencies, or the like are not desired and will therefore not be considered and deleted.
LI-DT1
-
Change & Training Trainee, Transformation
vor 1 Monat
Zurich, Schweiz AIESEC VollzeitJob Description Involvement on Strategy & Planning • Actively participates in the definition of overall Business Change and Training strategy and plans • Supports the budget definition, based on input collected from the MEU project Business Process Owners & Area Business Change Leads • Provides input on Business Change & Training methodology...
-
HR People Operations Delivery Leader
vor 3 Monaten
Zurich, Schweiz GE Vernova Human Resources Vollzeit**Job Description Summary**: **Summary**: In this role, you will be the strategic leader of the organization responsible for the delivery of People Operations services across the North, DACH & BeNeLux sub-region for GE Vernova. You will have full accountabilities for all HR Operations, Payroll and Benefits admin, service & delivery activities within the...
-
Vaccines Qms, Process and Training Coordination
vor 2 Wochen
Zurich, Schweiz Takeda Vollzeit**OBJECTIVES**: - The QMS, Process and Training Manager is responsible for the coordination of activities and implementation of actions related to the maintenance and development of procedural documents related to the delivery of clinical studies, including process changes. - Ensures VBU Development & GMA contribution to controlled document development. -...
-
Infrastructure Delivery
Vor 6 Tagen
Zurich, Zurich, Schweiz Hitachi Energy AG VollzeitThe Infrastructure Delivery and Assurance Lead is tasked with the pivotal role of managing and enhancing the partnership with our key infrastructure service provider. This individual is charged with the ownership of this critical relationship, steering a team of timezone leads who act as liaisons with our four distinct business units. In addition, the role...
-
Team Lead Consulting Services Assetmax
vor 3 Wochen
Zurich, Schweiz Infront Financial Technology GmbH Vollzeit**General information**: **Reference **:2024-629 **Position description**: **Job title**: Team Lead Consulting Services Assetmax (M/F/d) **Contract type**: 1 = fulltime - unlimited **About the Role**: Are you passionate about guiding and empowering teams to deliver exceptional client experiences? Look no further! We're seeking a dynamic individual to join...
-
HR Service Delivery
vor 3 Wochen
Zurich, Schweiz Datahouse AG VollzeitFull-time **Company Description**: **Wüest Partner** is an innovative and independent service provider in the real estate industry. Since 1985, we have been creating a sound basis for decision-making by combining expertise, data and digital solutions. We lead the industry with comprehensive services in the areas of consulting, valuation, data, products,...
-
HR Service Delivery
vor 3 Wochen
Zurich, Schweiz Wüest Partner Vollzeit**Company Description** Wüest Partner** is an innovative and independent service provider in the real estate industry. Since 1985, we have been creating a sound basis for decision-making by combining expertise, data and digital solutions. We lead the industry with comprehensive services in the areas of consulting, valuation, data, products, publications and...
-
HR Service Delivery
Vor 6 Tagen
Zurich, Schweiz Datahouse AG VollzeitFull-time **Company Description**: **Wüest Partner** is an innovative and independent service provider in the real estate industry. Since 1985, we have been creating a sound basis for decision-making by combining expertise, data and digital solutions. We lead the industry with comprehensive services in the areas of consulting, valuation, data, products,...
-
Service Delivery Manager
vor 2 Monaten
Zurich, Schweiz NTT Ltd. VollzeitNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
DevOps Team Lead
vor 4 Wochen
Zurich, Schweiz Infront Financial Technology GmbH Vollzeit**General information**: **Reference **:2024-647 **Position description**: **Job title**: DevOps Team Lead **Contract type**: 1 = fulltime - unlimited **About the Role**: Are you an experienced DevOps leader with a passion for agile methodologies and technical excellence? Join our team to drive the delivery of innovative Wealth Management Software. You'll...
-
Training and Communication Lead
vor 4 Wochen
Zurich, Schweiz On AG VollzeitAt a Glance: We are excited to offer a full time role in our Global Customer Service team to an enthusiastic person who is strategic and passionate about coaching and has had success at delivering creative training frameworks and tools. In this position you own the holistic overview of the training initiatives used in our global customer service team...
-
Team Lead Process Management
vor 4 Wochen
Zurich, Schweiz UBS VollzeitSwitzerland - Zürich - Process, project and program management - Group Functions **Job Reference #** - 273207BR **City** - Zürich **Job Type** - Full Time **Your role** - Are you curious, motivated and like to drive changes? - Process management is a powerful tool that enables teams to analyze their business processes and identify opportunities to...
-
Service Delivery Manager
vor 3 Wochen
Zurich, Schweiz Experis VollzeitOn behalf of our esteemed client, a multinational technology company, we are actively seeking a highly skilled Service Delivery Manager, who will play a pivotal role in maintaining our client's reputation for outstanding service delivery. Your mission will be to manage and enhance the delivery of their service, ensuring they are not only met, but exceed the...
-
Global Digital E&c Service Delivery Lead
vor 3 Wochen
Zurich, Schweiz Takeda Pharmaceutical Vollzeit**Forge Your Path** At Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world. Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people, and the planet. People join Takeda...
-
DevOps Team Lead
vor 4 Wochen
Zurich, Schweiz ABB Vollzeit**DevOps Team Lead**: **Your responsibilities**: - Provide escalation support for high severity incidents by coordinating technical resolvers, providing status updates to Service Managers for further coordination. - Coordinate and make sure that the service and delivery Managers are updated and informed on all critical issues, plan Risk and Mitigation for...
-
DevOps Team Lead
vor 4 Wochen
Zurich, Schweiz Infront Finance VollzeitVacancy details General information Reference 2024-647 ...
-
Mechanical Team Lead
vor 2 Wochen
Zurich, Schweiz SAEKI Robotics Vollzeit**Your mission**: - You oversee and manage the operational aspects of ongoing projects and serve as liaison between program management and planning, project team, and operations leadership, - You assess project issues and develop resolutions to meet productivity, quality, and client-satisfaction goals and objectives, - You develop mechanisms for monitoring...
-
ERP Team Leader
vor 3 Wochen
Zurich, Schweiz Camptocamp Vollzeit**ERP Team Leader**: Our Business Solutions team is looking for an experienced **Team Leader** for the German-speaking part of Switzerland. **About Us** Hello! We are Camptocamp, a Swiss service company founded in 2001 and one of the leading companies in Europe in the development and integration of Open Source Software. We have great know-how in...
-
Customer Success Training Excellence Manager
vor 3 Wochen
Zurich, Schweiz Sonova VollzeitWho we are You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s...
-
Team Lead Outbound Sales
vor 3 Wochen
Zurich, Schweiz Vimcar VollzeitAvrios und Vimcar, zwei der führenden europäischen Fuhrparkmanagement-Unternehmen, haben sich zusammengeschlossen, um Europas führendes Technologieunternehmen für Fuhrparks aufzubauen. Getrieben von erfahrenen MitarbeiterInnen, innovativen Ideen und unterstützt von einer der führenden technologie - und softwareorientierten Private-Equity-Firmen,...
