Global Lcs Team Lead Process Performance

vor 11 Stunden

Zurich, Schweiz ABB Vollzeit

**Global LCS Team Lead Process Performance**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
Manage and lead the global team for servicing, delivering system support, trouble shooting, emergency assistance, batches, upgrades, updates, additions, and extensions of the “Process Performance” running software at customer plants or as SaaS subscriptions. Ensure successful hand-over from Project Operations into Services and facilitate successful on-boarding of digital solutions into the customer business environment together with its subsequent operations and maintenance. Exhibit an under-standing of how to best meet contractual software services, support and maintenance procedures. Confirm all resources are globally in place to service software on-time in respect to possible SLA’s and on budget according to the services agreements. Ensure ongoing support and services delivery mechanisms and content meet the qualitative expectations of the customers.

**This position reports to**:
Global Industry Consultant Lead

**Your responsibilities**:

- Software Services Engineering expertise & Leadership: Demonstrates thorough proficiency in respective aspects of software service engineering with good overall understanding.
- Ensures that the team is right size, right skill set and right global distribution to allow Services execution with agreed SLA’s and contractual scopes
- Manages and leads the team to perform a variety of software services engineering tasks in their as-signed area of software lifecycle services, support and maintenance
- Develops the Lifecycle services practices and tools in the own responsibility area
- Contributes to the software product roadmap through systematic records of identified software is-sues
- Technical Sales Support: Manages the end-to end technical services sales support in close coordination with sales and Customer Success Management to identify the customer’s needs, develop, demon-strate and articulate the features of the lifecycle services content and how it can best suit customer needs.
- Customer Software Lifecycle Management: Manages and orchestrates all stages of the end-to-end customer software lifecycle in the area of the responsibility
- Collaboration & teamwork: Ensures close collaboration with other software lifecycle leads, sales, Customer Success Management, product management and development teams for future planning, feature development, and support of lifecycle services deliverables.
- Customer Centricity & Support: Ensures management of customer expectations
- Builds sustainable customer relationships to ensure growth, satisfaction and retention in close coordination with Sales and Customer Success Managers.
- Drives consistent development of digital solutions, processes and client requirements / needs are met in a timely manner.
- Leadership and development: Ensure that the respective area of responsibility is properly organized, staffed, skilled and directed.
- Manages, guides, motivates and develops their respective teams.
- Improves digital solution services engineering by providing training, development of capabilities and competencies.

**Your background**:

- Basic Degree with 5 to 10 years of relevant working experience

**More about us**:

  • Global Lcs Team Lead Apm

    vor 11 Stunden

    Zurich, Schweiz ABB Vollzeit

    **Global LCS Team Lead APM**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Global Lcs Team Lead Sustainability

    vor 11 Stunden

    Zurich, Schweiz ABB Vollzeit

    **Global LCS Team Lead Sustainability**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together,...

  • Global Lcs Team Lead Connected Workforce

    vor 11 Stunden

    Zurich, Schweiz ABB Vollzeit

    **Global LCS Team Lead Connected Workforce**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Global Lcs Team Lead Ops Excellence

    vor 11 Stunden

    Zurich, Schweiz ABB Vollzeit

    **Global LCS Team Lead Ops Excellence**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together,...

  • Global Lcs Team Lead Cyber Security

    vor 11 Stunden

    Zurich, Schweiz ABB Vollzeit

    **Global LCS Team Lead Cyber Security**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together,...

  • Leader of Football Performance Analysis

    Vor 3 Tagen

    Zurich, Schweiz Federation International de Football Association (FIFA) Vollzeit

    **The Position**: These are your key tasks: - Carry out the strategic leadership for the Football Performance Analysis & Insights team - Lead the football technical analysis within FIFA in support of FIFA's confederations and member associations - Plan and lead the implementation of all of FIFA's tournament football analysis delivery along with the content...

  • Performance & Rewards Workstream Lead

    vor 2 Wochen

    Zurich, Schweiz ABB Vollzeit

    **Performance & Rewards Workstream Lead**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Finance Lead, Business Performance Analysis

    vor 1 Woche

    Zurich, Schweiz Takeda Pharmaceutical Vollzeit

    **About** the role**: - Deliver performance objectives in line with Takeda’s PTRB priorities and drive change initiatives to achieve these. - Partners with the business and all GSM sites as a trusted advisor utilising finance acumen, functional expertise, design thinking, and enterprise mindset. - Builds a deep understanding of the business and works with...

  • Global Process Owner Record to Report

    vor 2 Wochen

    Zurich, Schweiz ABB Vollzeit

    **Global Process Owner Record to Report (R2R)**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Global Digital Portfolio Manager

    Vor 2 Tagen

    Zurich, Schweiz ABB Vollzeit

    **Global Digital Portfolio Manager - Process Performance**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...

  • Treasury Global Process Owner

    Vor 7 Tagen

    Zurich, Schweiz ABB Vollzeit

    **Treasury Global Process Owner & Middle Office Head**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...

  • Global Financial Planning Workstream Lead

    vor 7 Monaten

    Zurich, Schweiz ABB Vollzeit

    **Global Financial Planning Workstream Lead**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Global Training Network Lead

    Vor 2 Tagen

    Zurich, Schweiz ABB Vollzeit

    **Global Training Network Lead**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Global Motion Drives Support

    vor 1 Woche

    Zurich, Schweiz ABB Vollzeit

    **Global Motion Drives Support - Team Leader**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Performance Marketing Lead

    vor 1 Woche

    Zurich, Schweiz Ledgy Vollzeit

    Ledgy's mission is to democratize ownership in startups. We create transparency for all stakeholders of a company and bring scalability to important processes for founders such as managing their stockholders, preparing financing rounds, and granting equity to all their employees. Our customers are successful European companies, like Wefox, Bitpanda,...

  • Team Leader Process Engineering and Laboratory

    vor 7 Monaten

    Zurich, Schweiz SR Technics Vollzeit

    Your tasks - Lead and inspire our Process Engineering and Laboratory teams by fostering a positive and high-performing work environment - Ensure the definition of standardized repair materials and processes based on approved data and ensure that these meet applicable quality standards and compliance is established - Define equivalent consumable materials and...

  • Global Digital Campaign Lead

    vor 7 Monaten

    Zurich, Schweiz On AG Vollzeit

    **In short**: As Global Digital Campaign Lead, your ultimate goal is to build out the Global campaign tiering for all GTM activations within the ecommerce landscape, as well as shape bespoke global digital campaigns, to enable the Digital Organisation and the full ecommerce business. You will be driving the Global Digital GTM strategy together with your team...

  • Global Digital Campaign Lead

    vor 7 Monaten

    Zurich, Schweiz On AG Vollzeit

    **In short**: As Global Digital Campaign Lead, your ultimate goal is to build out the Global campaign tiering for all GTM activations within the ecommerce landscape, as well as shape bespoke global digital campaigns, to enable the Digital Organisation and the full ecommerce business. You will be driving the Global Digital GTM strategy together with your team...

  • Global Strategy and Partnerships Leader, Digital

    Vor 5 Tagen

    Zurich, Schweiz ABB Vollzeit

    **Global Strategy and Partnerships Leader, Digital**:** Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...

  • Global Segment Leader, Semi-conductor

    vor 7 Monaten

    Zurich, Schweiz ABB Vollzeit

    **Global Segment Leader, Semi-conductor**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....