Head of Delivery
vor 2 Wochen
**Head of Delivery**
The Head of Delivery (HoD) at Squirro is responsible for overseeing the full project lifecycle from Pre-Sales, to PoC, implementation and operation of the solution.
The HoD provides leadership, direction, and resource stewardship to the organization’s Delivery (Professional Service) function, which includes Pre-Sales, Delivery, Partner Success, and Customer
- Success.
As the organization’s most senior professional services leader, the HoD is accountable for the overall Delivery performance, and the profitable achievement of Squirro’s goals in this area.
The HoD works closely with our service, data & technology partners to deliver our solution with success for our customers.
The HoD is responsible for aligning our delivery strategy with sales objectives, engineering priorities and our firm’s business strategy.
**Tasks**:
**Overall delivery team responsibility**
- Management of delivery team to ensure timely and accurate customer deliveries
- Coordinate with Sales / Account Execs for delivery of PoCs, Pilots, implementations
- Resource allocation and workload assignment according to delivery requirements
- Budgeting, controlling and forecasting of the delivery team
- Report delivery status to customers and management
- Evaluate the performance of team members and determine training needs
- Initiates and executes trainings of the team
- Review performance against operating plans and standards
- Manage 3rd party delivery resources including negotiations for delivery rates
- Collects and inputs customer feedback on the product back to engineering
- Hiring additional team members as per business plan / market demand
**Package up our delivery into a consistent Squirro delivery method**
- Develop consistent delivery processes through pre-sales, delivery and operation.
- Package up this process into a consistent ‘Squirro Delivery Method’
- Sets up training methods to onboard new pre
- / post-sales / people
**Enable Partners (service, data & technology partners) with expert services**
- Onboarding and support (training, product knowledge, etc.) for implementation partners together with Channel Management.
- Oversee expert services provided to implementation partners
- Review and provide feedback for Partner Customer Orders and plan and coordinate delivery activities and delivery support activities
**Project management of selected individual delivery projects**
- Support the full lifecycle: PoC to Implementation, Customer Success & Operations
- Develop, scope and budget for delivery projects (DE/CH, UK, US) either for in-house or (preferably) partner-driven delivery
- Build positive working relationships with customers for business growth
- Responsibility to fulfil agreed service level agreements with customers / operations
- Serve as primary contact for customer inquiries and concerns
- Ensure long term customer success with regular touchpoints with the customer
**Reporting**
- To the CEO
-
Service Delivery Manager
Vor 5 Tagen
Zurich, Schweiz InfoKrafts VollzeitA key role in managing the SAP Service Delivery to specific Infokrafts’ customers from teams based both in Switzerland and in India. This role will report directly into the Global Head of Delivery and Solutions and will liaise closely with senior management in actively communicating Infokrafts’ value delivery and help expand their footprint with existing...
-
Account Delivery Head
Vor 5 Tagen
Zurich, Schweiz Wipro Limited VollzeitOverview: **About The Company**: Wipro Ltd. (NYSE:WIT) is a leading Information Technology, Consulting and Outsourcing company that delivers solutions to enable its clients to do business better. Wipro delivers winning business outcomes through its deep industry experience and a 360º view of "Business through Technology" - helping clients create successful...
-
Head of DevOps
vor 1 Woche
Zurich, Schweiz Newcruitment VollzeitFor a well funded scale-up based in Zurich, we are looking for the Head of DevOps to lead the team in Zurich and Lisbon. **What you bring to the table**: - Technical academic background: MSc in Data science/Data engineering - Minimum 10+ years experience in DevOps and QA - Solid management track record, delivery-focused with experience in leading a team...
-
Head of HR Switzerland
Vor 4 Tagen
Zurich, Schweiz Everest Re Group, Ltd. VollzeitTitle: Head of HR Switzerland Company: Everest Reinsurance Company (Ireland), Dac (Zurich Branch) Job Category: Human Resources **Job Description**: It’s an exciting time for Everest! As we continue on our journey, we see significant opportunities ahead of us to expand our reach, build diversity, and enhance our capabilities in critical...
-
Head of Technology
Vor 7 Tagen
Zurich, Schweiz Prime21 Vollzeit**Unser Kunde bewegt sich im Health Tech Umfeld und wirkt sehr innovativ auf den Schweizer Gesundheitsmarkt. Nun suchen wir hier den letzten Mosaikstein in der Geschäftsleitung.** **STELLENBESCHREIBUNG**: - In dieser verantwortungsvollen Rolle bist du zusammen mit dem Head of Product zuständig für die Product Roadmap. - Verantwortung für die...
-
Head of Investment Communications
vor 2 Wochen
Zurich, Schweiz Rothschild & Co VollzeitAbout us As one of the world's largest independent financial advisory groups, we know that it takes a distinct perspective to make a meaningful difference to our clients’ business and wealth. Rothschild & Co is a global and family-controlled group. We provide M&A, strategy and financing advice, as well as investment and wealth management solutions to...
-
Head of Group Reporting
vor 1 Woche
Zurich, Schweiz On AG Vollzeit**In short**: We are looking for a seasoned Head of Group Reporting who will lead our financial reporting processes. As the Head of Group Reporting, you will be a key figure in our finance team reporting directly to the Global Head of Accounting & Reporting. Your role is critical in overseeing the consolidation and reporting of our financials, ensuring...
-
Head of Project Management
vor 1 Woche
Zurich, Schweiz PartnerRe VollzeitCompany Description PartnerRe is a leading, privately owned, multi-line global reinsurer with a reputation of financial stability and strength, and a commitment to rebuilding businesses and communities after risk events around the world. Our mission is to continue to be a financially stable and predictable business partner, supporting our clients with...
-
Head of Project Management
Vor 6 Tagen
Zurich, Schweiz PartnerRe VollzeitCompany Description PartnerRe is a leading, privately owned, multi-line global reinsurer with a reputation of financial stability and strength, and a commitment to rebuilding businesses and communities after risk events around the world. Our mission is to continue to be a financially stable and predictable business partner, supporting our clients with...
-
Head of Project Management
Vor 5 Tagen
Zurich, Schweiz PartnerRe VollzeitCompany Description PartnerRe is a leading, privately owned, multi-line global reinsurer with a reputation of financial stability and strength, and a commitment to rebuilding businesses and communities after risk events around the world. Our mission is to continue to be a financially stable and predictable business partner, supporting our clients with...
-
Head of Kyc
vor 1 Woche
Zurich, Schweiz BNP Paribas VollzeitHEAD OF KYC (JOB NUMBER: BP2003798) **Description of the assignment** Further to the third European Directive on anti-money laundering and its transposition under French and Swiss regulations, the KYC team is in charge of establishing and maintaining KYC (“Know Your Customer”) files for all new as well as existing clients of BNP Paribas Securities...
-
Assistant to Head of Division
Vor 6 Tagen
Zurich, Schweiz Kardex VollzeitWe are seeking an experienced and professional Executive Assistant to provide comprehensive administrative and organizational support for our Head of Division and Head of Finance & Administration. Ihre Aufgaben - Provide administrative support to the Head of Division and Head of F&A, including calendar management, travel arrangement and expense reporting -...
-
Head of Europe
vor 14 Stunden
Zurich, Schweiz Everest Re Group, Ltd. VollzeitTitle: Head of Europe Company: Everest Reinsurance Company (Ireland), Dac (Zurich Branch) Job Category: Underwriting **Job Description**: Why join us Everest is a leading global reinsurance and insurance organization with extensive product and distribution capabilities, a strong balance sheet and an innovative culture. Throughout our history, Everest has...
-
Head of Information Security
vor 2 Wochen
Zurich, Schweiz Oliver James Associates Vollzeit**Head of Information Security - Insurance Tech | Zurich | Permanent | Salary DoE** **The Role** **Head of Information Security Key Responsibilities**: - Develop and implement a comprehensive security strategy that aligns with business objectives - Oversee the day-to-day management and operation of the organisations cybersecurity program - Lead the...
-
Head of Brand
vor 2 Wochen
Zurich, Schweiz ABB Vollzeit**Head of Brand**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a...
-
Head of Client Service
Vor 5 Tagen
Zurich, Schweiz Société Générale Vollzeit**Responsibilities**: SG Zurich Branch (CIB) provides innovative financial solutions, advisory services and capital market products serving the needs of its corporate, institutional and private clients. Present in Switzerland since 1927 SGCIB Zurich Branch offers local and cross-border expertise providing a full range of financial services to its clients...
-
Head of Distributor Product Strategy
Vor 7 Tagen
Zurich, Schweiz FE fundinfo VollzeitFE fundinfo is a leading fund data provider. We facilitate better, more efficient investing by connecting Asset Managers and Distributors globally. We service over 800 asset managers and over 4,000 distributors, including wealth managers, platforms, private banks, technology providers and financial advice firms, acting as a one-stop for participants of our...
-
Head of Kyc
vor 1 Woche
Zurich, Schweiz BNP Paribas Vollzeit**Description of the assignment** Further to the third European Directive on anti-money laundering and its transposition under French and Swiss regulations, the KYC team is in charge of establishing and maintaining KYC (“Know Your Customer”) files for all new as well as existing clients of BNP Paribas Securities Services, Paris, succursale de Zurich....
-
Head of Engineering
Vor 7 Tagen
Zurich, Schweiz Digitec Galaxus AG Vollzeit**Head of Engineering**: - Zürich - 80% - 100% - Product Development - Deutsch Um unsere Softwareentwicklung weiter zu skalieren sowie für das weitere Wachstum, suchen wir einen zweiten Head of Engineering im Bereich Operations, der / die Verantwortung für unsere komplett selbst entwickelte ERP-Webapplikation und unsere Geschäftsprozesse übernehmen...
-
Head of Cloud Security
Vor 7 Tagen
Zurich, Schweiz UBS VollzeitSwitzerland - Zürich - Information Technology (IT) - Group Functions **Job Reference #** - 266734BR **City** - Zürich **Job Type** - Full Time **Your role** - Are you an experienced leader with a broad range of skills in the Cyber Security? Are you an expert in the particulars of cloud and container security? - We are looking for a Head of Cloud...