Account Delivery Head

vor 12 Stunden

Zurich, Schweiz Wipro Limited Vollzeit

Overview:
**About The Company**:
Wipro Ltd. (NYSE:WIT) is a leading Information Technology, Consulting and Outsourcing company that delivers solutions to enable its clients to do business better. Wipro delivers winning business outcomes through its deep industry experience and a 360º view of "Business through Technology" - helping clients create successful and adaptive businesses. A company recognized globally for its comprehensive portfolio of services, a practitioner's approach to delivering innovation, and an organization wide commitment to sustainability, Wipro has a workforce of over 250,000 employees serving clients across 66 countries.

Wipro is organised around four Strategic market units and four Global Business Lines (GBLs).The Wipro Strategic Markets units comprises of:

- Europe
- Americas 1
- Americas 2
- Asia Pacific Middle East Africa (APMEA)

The four Global Business Lines are Wipro FullStride Cloud, Wipro Enterprise Futuring, Wipro Engineering Edge and Wipro Consulting.

Wipro has established strong proposition in the Swiss market with its technology capabilities and domain knowledge; clients include many leading Swiss and Global 500 companies across many industry sectors. Switzerland as a market is part of our Europe Strategic Market unit.

**Your mission**:
**Your tasks will include**:

- ** Solution Design and Management**:

- Design and implement an enhanced and cost-effective shared field service solution, by understanding the existing delivery model across all accounts globally and orchestrating internal resources and functions from Delivery, Finance, HR, Legal, Sales, Procurement office.
- Drive penetration of shared services model in various accounts including new business deals, in order to become a trusted shared services advisor to the customer and account delivery teams.
- Regularly monitor sales trends, market dynamics, incorporate the opportunities of shared services growth into the existing shared services strategy of the various accounts and lead the shared field services strategy planning and discussions.
- Showcase Wipro’s shared field service solutions as a strategic fit and push for higher value services and solutions offerings for the customer organisation through workshops, presentations, and executive meetings.
- Engage with key stakeholders in Wipro, customer, and business partners to solve complex problems, drive solutions and deal with all kinds of challenges to deliver the solutions as per commitment.

**Shared Services Delivery Management**
- Ensure cross-geographic synergies in project management and delivery execution of shared Field service model. Orchestrate internal resources in delivery and practice to give the customer an enhanced delivery experience.
- Conduct regular delivery reviews to improve field services efficiency, monitor key metrics on a regular basis and plan for initiatives and actions to be taken up to achieve cost optimization and improve service standards.
- Execute a plan to develop vendors, partner ecosystem required to deliver the shared services, ensuring a balance of shared services across customer engagements, business, management, and operations.
- Mentor and nurture the next line of leadership in the shared services delivery and practice team.
- Ensure high customer satisfaction, loyalty, and quality of experience on shared delivery model for both internal and external customers.
- Communicate progress against shared services plan and other related developments to all relevant stakeholders.
- Identify potential weak areas in the field services delivery and devise corrective action plans to ensure on time and defect free service delivery.

**Skills and experience**:

- Bachelor’s degree in IT/relevant field or equivalent
- Overall 20+ years’ experience in the IT industry
- 10+ years of experience in managing large customer accounts (50+ million) in the IT professional services field.
- Funded experience in global service delivery models which are widely adopted for delivery of IT and BPO (Business Process Outsourcing) services.
- Proven ability to work with an onsite-offshore model and to manage large international, dispersed teams (1000+ FTE) to deliver global services.
- Technical skills in at least one technology area under digital workspace.
- Deep understanding of various commercial models adopted in the IT Services industry for large B2B Enterprise customers.
- Excellent fluency in written and spoken English.
- Excellent ability to communicate effectively along market units and horizontal service internally and in client organizations.
- High efficiency and ability to meet deadlines.
- Global knowledge of European and Swiss labor laws required to deliver field services preferred.
- Hands-on experience in creating solutions and building commercial models preferred.

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