Technical Account Manager

vor 1 Tag

Zurich, Schweiz Meanquest SA Vollzeit

2 022 632

Meanquest is a Swiss IT services company, specializing in IT infrastructure, security, managed services, cloud computing and staffing. More than 100 highly qualified employees put their responsiveness, professionalism and know-how to good use to provide innovative solutions that are perfectly adapted to our customers' requirements. Our branches in Ecublens (VD), Meyrin (GE) and Givisiez (FR) ensure a local presence and proximity to our customers.

For one of our clients based in **Zurich**, we are looking for a

**TECHNICAL ACCOUNT MANAGER**

**Missions**:

- Represent Security Managed Detection & Response department as the owner of all services delivered to a defined portfolio of clients.
- Investigate the client's objectives, anticipate current and future needs, develop a delivery roadmap and lead the work-streams to bring clients to that future state
- Recommend, deliver support that meet the client's current and future needs through an end to end delivery lifecycle - from solution onboarding, user readiness, steady state delivery and overall value realisation.
- Advise on cybersecurity, at senior level - coordinate and actively participate in service improvement, optimization, solution, adoption and strategy evolution discussions
- Coordinate and facilitate follow up and resolution of client's queries and escalations across the work streams
- Provide regular reporting on aspects of service delivery, with advanced KPIs to support client specific needs and value visualization
- Convey client's feedbacks to Cyber Fusion Center (CFC) operations and leadership, architects, DevOps and Accounts
- Monitor SLA, service credits and overall ratings
- Collaborate with the account team to drive continuous improvement of the management of accounts, jointly with the Client Success Manager and Account Executive

**Required profile**:

- Experience and background in IT, IT Security and/or Security Operations
- Excellent customer facing skillset including negotiation, conflict management, and listening skills
- Knowledge of security vendors' solutions such as endpoint detection and response, SIEMs and IDS, is a strong asset
- Excellent presentation and communication skills, including the leading of face-to-face or phone meetings, in different languages
- TAMs are well-versed in cybersecurity topics, including its organizational and planning aspects
- Their typical positive thinking and their versatility helps them create an agreeable work environment for their clients
- They are familiar with Security Operations and they work in this environment as independent, team-oriented, and highly motivated technology specialists
- Outstanding customer satisfaction is a major concern for them
- They are solutions-based and use their creative and analytical skills to work with clients on analysing, evaluating, and implementing specific requests with the Cyber Fusion Center (CFC).

**Langues**:

- Fluent written and spoken German at native level, very good English
- French could be an asset

**_

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