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Technical Project and Account Manager

vor 1 Monat

Zurich, Schweiz Enterprise Bot Vollzeit

Enterprise Bot is a rapidly expanding conversational AI technology scale-up company that has been providing advanced automation solutions to large companies worldwide since 2017. Our cutting-edge technology is trusted by well-known companies such as SIX Group (Swiss Stock Exchange), SWICA, Generali, and others to enhance customer contact, automate processes, and drive revenue growth. Our global team comprises over 40 highly skilled professionals from diverse backgrounds.

Fostering a truly open and progressive company culture with state-of-the-art engineering solutions - working at Enterprise Bot is a refreshing mix of purpose, challenge, and fun.

Tasks

The Technical Project and Account Manager is responsible for managing and orchestrating complex technical projects from conception to delivery while simultaneously overseeing key client accounts. This role entails a blend of technical expertise, project management acumen, and customer relationship management.

**Responsibilities**:

- Oversee the successful initiation, planning, design, execution, monitoring, controlling, and closure of technical projects.
- Manage key client accounts, build and maintain strong, long-lasting customer relationships.
- Translate client requirements into project plans, while ensuring the scope, schedule, and budget of the projects are well-defined.
- Collaborate with cross-functional teams, including software engineers, UX/UI designers, QA testers, and other technical staff to ensure project success.
- Maintain a deep understanding of our products and services, to be able to offer technical solutions tailored to the needs of each account.
- Mitigate project risks, manage issues, and ensure project goals are met on time and within budget.
- Provide detailed project reports, updates, and feedback to stakeholders and upper management.
- Act as the primary point of contact for clients for all project and account-related matters, providing technical support when necessary.
- Identify opportunities to grow business with existing clients, coordinate with sales teams when necessary.
- Foster a culture of continuous improvement by identifying and implementing enhancements to our processes and technologies.

**Requirements**:

- A Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
- Proven work experience as a Technical Project Manager, Technical Account Manager, or similar role.
- Solid technical background with a deep understanding of software development and web technologies.
- Proven ability to manage multiple projects simultaneously while maintaining sharp attention to detail.
- Native or high-level proficiency in Swiss-German/German and English is must
- Excellent listening, negotiation, and presentation skills.
- Strong verbal and written communication skills.
- Strong problem-solving skills and the ability to work in a fast-paced, high-growth environment.

**Benefits**:
**What We Offer**:

- The opportunity to work with renowned brands and be part of an innovative team at the forefront of conversational AI technology.
- A dynamic and collaborative work environment that encourages continuous learning and professional growth.
- Competitive salary and benefits package.
- Flexible working hours and fun get-togethers