Account Manager
Vor 3 Tagen
The Account Manager of Global Blue Switzerland has responsibility for the sales and acquisition development of the merchant portfolio in the Swiss market with main focus on the German territory of Switzerland. Acquisition of new merchants and ensure set-up of necessary technical infrastructure, training and maintenance of customer relationship. The job includes a travel (mainly by car) time of 60%-80%.
- Main duties and responsibilities
- Deliver the assigned number of new merchants, turnover, profit and any potential other sales targets taking corrective actions when results materially deviate from expectation;
- Undertake sales initiatives and decisions needed to achieve assigned objectives, to catch opportunities, to minimize risk exposure, to improve the quality of the service delivery to merchants;
- Development of highly professional relationship management at point of sale (shop, mall) motivating the sales staff of merchants with specific trainings and incentive campaigns.
- Build-up trustful relationship with existing local Key & International accounts on HQ level with the objective to meet merchants’ requirements and maintain as valuable GB customer
- Negotiation and successful conclusion of new GB services including negotiation of conditions and pricing
- Permanent monitoring of merchants’ portfolio performance and introduction of corrective measures if needed
- Quality assessments and proposals for technical digital solutions including support of IT implementations
- Permanent usage, update and reporting of all relevant data in the CRM system
- Work with Global/International Accounts Team, IT organization and other Business Units to implement at point of sale all agreements communicated by International Global Account Manager;
- Build up excellent relationship with internal support teams such as Merchant Service, team members
- Support dunning process of merchant service and accounting team (follow-up activities locally to pay outstanding amounts)
- Ensure group policies, compliance and applicable laws are fully respected;
- Ensure regular review meetings of third party refunding network agents including organizing regular refresher trainings
- Main KPI’s
- Sales EBITDA GB Group and Switzerland, Net Turnover customer portfolio, Market Share
- Commission Ratio, Online Refund Ratio,
- Number of new merchant acquisition and merchant retention
- Ageing accounts
- Relates and cooperates mainly with
- Reports to Managing Director Switzerland
- Global & International Accounts Team, Refunding Organization
- Support functions Merchant & Refunding Service
- Shared services Accounting / Technical Account Manager (TAM)
- Selected Key merchants and major business stakeholders
- Agent refund network offices (Malls, cross border)
Background and Education
- Completed apprenticeship or higher education in business administration (KV/HWV)
- Proven sales and relationship skills with several year experience preferably in the financial, POS payment, consulting, IT sales services
- Preferably network in retail network such as Malls, High fashion, Watch & Jewellery, FMCG, Department stores, Electronics
- Strong result orientation, passion and determination to reach the sales targets building foundations for long term business relationship
- Languages: preferably Swiss German as mother tongue, German - fluent English spoken and written - any other language such as Italian, French is a strong additional asset
- Specific skills and knowledge
- Hands-on, ”can do attitude”
- Business acumen, strong sales relationship and negotiation skills
- Good knowledge of technical POS solutions, payment, cashier, e-commerce products and services
- Experience working in multinational organizations with matrix organizational structures
- Effective and decisive decision-making skills
- Excellent interpersonal skills and ability to interact and influence at all levels
- Experience using CRM and financial / sales reporting systems
- Deep knowledge of presentation techniques and MS tools (PowerPoint, Excel, Word, Outlook) and CRM tool
- Very autonomous, self-consistent working method with strong ability of self-motivation and passion
- Flexible able to work under pressure, open minded and team oriented
- Readiness to work 90% home office of which 60%-80% travel by car
-
Strategic Account Manager
Vor 2 Tagen
Zurich, Schweiz SELISE VollzeitAls ein stark wachsendes globales Tech-, Consulting - und Softwareunternehmen suchen wir Verstärkung bei uns im Team als Strategic Account Manager für Enterprise Kunden. Als Teil unseres Teams arbeitest du in einem dynamischen Umfeld und kollaborativ mit verschiedenen Stakeholdern und Kunden zusammen. In der Rolle als Strategic Account Manager...
-
Regional Sales Manager, Dach
vor 7 Monaten
Zurich, Schweiz Radware Bot Manager VollzeitRegional Sales Manager, DACH - Switzerland - (2400003D) Regional Sales Manager, DACH - Switzerland Radware is looking for a Regional Sales Manager in DACH to engage Radware within key Enterprise industries. To define and represent the enhanced Radware proposition to defined players in this market segment and to aggressively grow Radware’s market share...
-
Junior Account Manager
vor 6 Monaten
Zurich, Schweiz FE fundinfo Vollzeit**FE fundinfo** is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. We are currently recruiting for a Junior Account Manager to join our team in a flexible hybrid capacity working from London. Join our dynamic commercial...
-
Technical Account Manager
vor 7 Monaten
Zurich, Schweiz Brookwood Recruitment Vollzeit**Job Title** Technical Account Manager - German Speaking **_Audio-visual integration and design experience_** **Place of work** Home working and regular travel to clients **Salary **110,000 - 130,000 SEK Company Car, Laptop, Phone plus many core benefits Brookwood are working exclusively with this leader manufacturer of Audio-Visual products. Are you...
-
Major Account Manager
vor 7 Monaten
Zurich, Schweiz Fortinet Vollzeit**Major Accounts Manager** In this key role, you will manage and drive direct sales engagements into a set of Named Accounts including Fortune 1000 accounts and strategic partners. Your focus will be to create and implement strategic account plans focused on attaining enterprise-wide deployments of Fortinet products and services. Develop executive...
-
Major Account Manager
vor 7 Monaten
Zurich, Schweiz Fortinet Vollzeit**Major Accounts Manager** In this key role, you will manage and drive direct sales engagements into a set of Named Accounts including Fortune 1000 accounts and strategic partners. Your focus will be to create and implement strategic account plans focused on attaining enterprise-wide deployments of Fortinet products and services. Develop executive...
-
Account Manager
vor 6 Monaten
Zurich, Schweiz Beekeeper VollzeitThe **Account Manager** is equal parts relationship management, sales, and client satisfaction. You will be responsible for owning a portfolio of accounts, executing renewals contracts, and upsell opportunities. We believe that keeping our existing customers is equally as important as acquiring new ones. This role will manage an assigned set of customers...
-
Sales Account Manager
vor 1 Tag
Zurich, Schweiz Connect44 VollzeitWe are looking for a Sales Account Manager, initial 2 years contract with the possibility of an extension **Accounts business operation**: - Organize and operate the account insight - Regularly track the implementation progress of the customer relationship plan. - Operate and evaluate customer satisfaction, and track the closure of voice of customers -...
-
Account Manager
vor 7 Monaten
Zurich, Schweiz Smeetz VollzeitAt Smeetz, we are dedicated to revolutionizing the way visitor attractions manage their sales and optimize their revenue. As a unified commerce Software-as-a-Service (SaaS) platform powered by AI, we provide attractions such as theme parks, museums, and theaters with an all-in-one solution to effectively manage, market, and price their products. We are a...
-
Account Development Manager
vor 7 Monaten
Zurich, Schweiz Eriks VollzeitMaagtechnic ist ein spezialisierter Industriedienstleister. Als Teil der ERIKS-Gruppe bieten wir eine breite Palette an technischen Produkten, massgeschneiderten Lösungen sowie Co-Engineering und zugehörigen Services an. Wir unterstützen Kund*innen in verschiedenen Industriesegmenten dabei, die Leistungen ihrer Produkte zu verbessern und ihre...
-
Account Manager
vor 1 Tag
Zurich, Schweiz Beekeeper VollzeitThe **Account Manager** is equal parts relationship management, sales, and client satisfaction. You will be responsible for owning a portfolio of accounts and executing renewals contracts and upsell opportunities. We believe that keeping our existing customers is equally as important as acquiring new ones. This role will manage an assigned set of customers...
-
Account Manager
vor 6 Monaten
Zurich, Schweiz Havas Group VollzeitHybrid Agency: Havas Media Job Description Summary: Responsible for the day-to-day management of assigned account(s). Manages/coordinates Client projects from planning to completion. May serve as the daily contact between the Ageny and the Client. Effectively executes strategies, problem-solves, and develops solid business relationships. Provides Client...
-
Account Manager Bei Build Group
vor 6 Monaten
Zurich, Schweiz Build Group B.V. VollzeitStellenausschreibung: Account Manager Badezimmer Ort: Zürich, Schweiz Bist du ein leidenschaftlicher und ergebnisorientierter Account Manager, der bereit ist, den nächsten Schritt in seiner Karriere zu machen? Build Group, ein führendes Unternehmen im Bereich Luxusrenovierungen, sucht einen engagierten Account Manager, um unser Team zu verstärken....
-
Strategic Account Manager
vor 7 Monaten
Zurich, Schweiz Qlik Vollzeit**What makes us Qlik**?** A Gartner® Magic Quadrant Leader for 13 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. We excel in...
-
Oem Account Manager
vor 6 Monaten
Zurich, Schweiz ABB Vollzeit**OEM Account Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
Inside Regional Account Manager
vor 7 Monaten
Zurich, Schweiz Fortinet Vollzeit**Internal Regional Account Manager - Switzerland** In this key role, you will manage, direct and drive direct sales into Commercial Accounts. Create and implement strategic plans focused on attaining enterprise-wide deployments of Fortinet products and services. Develop executive relationships with key buyers and influencers in Commercial accounts and...
-
Account Manager
vor 7 Monaten
Zurich, Schweiz PIMCO VollzeitPIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients’ capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets. Our flexible capital base and deep relationships with issuers have helped us become one of the...
-
Account Manager
vor 7 Monaten
Zurich, Schweiz PIMCO VollzeitPIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients' capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets. Our flexible capital base and deep relationships with issuers have helped us become one of the...
-
Account Manager
vor 6 Monaten
Zurich, Schweiz Thermo Fisher Scientific VollzeitThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $50 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, growing efficiency in their laboratories,...
-
Enterprise Account Manager
vor 8 Monaten
Zurich, Schweiz AWS EMEA SARL (Switzerland Branch) VollzeitExperience as a quota carrying technology field sales individual, or business development professional - Experience increasing technology adoption and creating long term transformational account strategies - Experience working with and presenting to C-level executives, IT, and other lines of business - Demonstrated success in identifying, developing,...
