Technical Account Manager
vor 6 Monaten
Job Category
Customer Success
Job Details
**About Salesforce**
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.
Join our EMEA team of Technical Account Managers who love to solve customer challenges together. Building strong trust-based relationships, working hand in hand with Salesforce’s biggest customers in an energetic and lively environment. The team is growing fast, and we are looking for passionate professionals to join the Salesforce family. We collaborate closely with teams of authorities on innovative and ground breaking technology, in an ever-evolving environment, to support large-scale, enterprise-level accounts. This particular role is to focus on Core Salesforce.
**Role Description**:
Being the trusted advisor for our most strategic customers is key, building an extensive knowledge of the Salesforce platform. The TAM will forge relationships with the key customer touchpoints and account teams, develop a deep technical understanding of their Salesforce implementation, share technical best methods, and adoption of proactive services.
In major incidents the TAM acts as a point of contact, managing the customer's expectations and communications to all levels.
The Salesforce magic is our culture of Trust, Customer Success, Equality and Inclusion, where we win as a “We” not a “Me”. At the core of every successful TAM is the highly developed ability to build strong trusted and positive relationships, gaining enjoyment through complex challenges to help customers do more while exhibiting a growth mindset. Trusted relationships form the cornerstone of every engagement with the ability to collaborate and clearly communicate and to learn new technologies quickly.
The TAM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage depending on your clients need.
**Responsibilities**
The TAMs main role will be to orchestrate the entire Signature Success Support Experience for the aligned customers and their wider teams, including their partners. Become part of those customers Salesforce team and partner with them to provide recommendations, insights, and guidance tailored to their deployment:
- Develop a trusted relationship with key technical and business customers armed with efficient standard practices for enterprise architecture and become an authority on a customer’s implementation by understanding top business goals and priorities
- Understand customer trends, analyse patterns and identify action plans with a focus on critical issues prevention and risk mitigation
- Coordinate and orchestrate the Proactive Services Program using our 24x7 monitoring and solution analysis trends and insights
- Advocate for customers’ priorities internally within Salesforce while proactively working with the Salesforce R&D, Infrastructure & Product teams on technical issues, product roadmap changes, new feature requests, technical hurdles, etc
- Be a point-of-contact for all Support-related post-sales activities (pre-implementation through steady-state and renewal) and orchestrate all Salesforce teams’ efforts to ensure the highest levels of customer happiness
**Skills**
To be successful in this role, the following experience is preferred:
- Experience in a customer-facing role, working with executive customers, supporting customer technical implementations or transformation programs
- Fluent in English and German
- Comfortable with working autonomously and as part of a remote team
- Experienced at leading the navigation, prioritisation, and management of technically sophisticated customer requests or projects involving multiple parties and high volumes of transactions/load in distributed enterprise systems
- Good communication skills - having previously communicated effectively with and influenced at all levels of the internal organisation and with the customer
- Object-Oriented design and core programming concepts; XML, server-to-server web services (SOAP); Front-end web tier technology (JavaScript, AJAX, HTML, DHTML, CSS, and cross-browser development) and back end (Java,.Net,SQL) software development
- Degree or equivalent relevant experience required. Experience will be evaluated based on the core competences for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
**Attributes**:
- Ability to prioritise, multi-task, and perform effectively under pressure
- Ability to learn quickly and adapt to chan
-
Technical Account Manager
vor 6 Monaten
Zurich, Schweiz Brookwood Recruitment Vollzeit**Job Title** Technical Account Manager - German Speaking **_Audio-visual integration and design experience_** **Place of work** Home working and regular travel to clients **Salary **110,000 - 130,000 SEK Company Car, Laptop, Phone plus many core benefits Brookwood are working exclusively with this leader manufacturer of Audio-Visual products. Are you...
-
Junior/intership Technical Account Manager
vor 6 Monaten
Zurich, Schweiz Headswap SA Vollzeit**Help businesses across Switzerland digitalize: Salesforce, no-code and GPT consulting and development with a young, dynamic business.** We are looking for a technically-minded, self-starter interested in quickly developing as a real-world technical account manager in CRM administration and GPT digitalisation. We are a Swiss-based Salesforce, no-code and...
-
Regional Sales Manager, Dach
vor 6 Monaten
Zurich, Schweiz Radware Bot Manager VollzeitRegional Sales Manager, DACH - Switzerland - (2400003D) Regional Sales Manager, DACH - Switzerland Radware is looking for a Regional Sales Manager in DACH to engage Radware within key Enterprise industries. To define and represent the enhanced Radware proposition to defined players in this market segment and to aggressively grow Radware’s market share...
-
Key Account Manager
vor 6 Monaten
Zurich, Schweiz Healthcare Technology International VollzeitHTI is a Human Resources Consulting firm focused on the healthcare industries. We are currently recruiting a German-speaking **Key Account Manager **for our client, an International **Life Sciences **company. **Missions** The Account Manager: - Is responsible for selling the consumable product solutions to pharmaceutical and biotech manufacturers. -...
-
Inside Regional Account Manager
vor 6 Monaten
Zurich, Schweiz Fortinet Vollzeit**Internal Regional Account Manager - Switzerland** In this key role, you will manage, direct and drive direct sales into Commercial Accounts. Create and implement strategic plans focused on attaining enterprise-wide deployments of Fortinet products and services. Develop executive relationships with key buyers and influencers in Commercial accounts and...
-
Account Manager
vor 6 Monaten
Zurich, Schweiz Orange Cyberdefense Vollzeit**Some highlights**: - Being part of an international company yet with local presence - Build a safer digital society together with us **Working as an Account Manager**: We are the leading cybersecurity provider. We offer our customers consulting, solutions and managed security services. Specifically, with our Managed Detection & Response and Threat...
-
Enterprise Account Manager
vor 7 Monaten
Zurich, Schweiz AWS EMEA SARL (Switzerland Branch) VollzeitExperience as a quota carrying technology field sales individual, or business development professional - Experience increasing technology adoption and creating long term transformational account strategies - Experience working with and presenting to C-level executives, IT, and other lines of business - Demonstrated success in identifying, developing,...
-
Key Account Manager Verfahrenstechnik
vor 2 Monaten
Zurich, Schweiz ROCKEN Vollzeit**Lohn - 120'000 - 130'000**:** ROCKEN®** bietet versierten Fachspezialisten viele interessante Positionen im Sales und Account Management, in den folgenden Berufsgruppen**:Regional **Sales Manager / Area Sales Manager / Global Sales Manager, Key Account Manager / Account Manager, Verkaufsleiter / Head of Sales, Verkaufsberater **sowie Technical Sales...
-
Key Account Manager Wärmepumpen
vor 2 Monaten
Zurich, Schweiz ROCKEN Vollzeit**Lohn - 120'000 - 130'000**:** ROCKEN®** bietet versierten Fachspezialisten viele interessante Positionen im Sales und Account Management, in den folgenden Berufsgruppen**:Regional **Sales Manager / Area Sales Manager / Global Sales Manager, Key Account Manager / Account Manager, Verkaufsleiter / Head of Sales, Verkaufsberater **sowie Technical Sales...
-
Account Manager
vor 6 Monaten
Zurich, Schweiz Thermo Fisher Scientific VollzeitThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $50 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, growing efficiency in their laboratories,...
-
Corporate Account Manager
vor 6 Monaten
Zurich, Schweiz IGEL Technology Vollzeit**THE COMPANY Work is now defined by what we do, not where we go. The widely distributed workforce is here to stay. IGEL allows workers to thrive, regardless of the environment, while organizations retain full management, control, and security of user endpoints. IGEL secures and simplifies digital workspaces in healthcare, finance, retail, higher education,...
-
Junior Account Manager
vor 6 Monaten
Zurich, Schweiz FE fundinfo Vollzeit**FE fundinfo** is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. We are currently recruiting for a Junior Account Manager to join our team in a flexible hybrid capacity working from London. Join our dynamic commercial...
-
Graduate Account Services Manager
vor 7 Monaten
Zurich, Schweiz Dell Technologies Vollzeit**Zurich, Switzerland** Delivering technology for a changing world calls for a flexible workforce. Dell Technologies customers expect great things from both our products and our services. Account Management Services is all about managing and overseeing seamless service delivery processes. It’s a hugely varied field of work. Processes range from incident...
-
Security Account Manager
vor 6 Monaten
Zurich, Schweiz Oracle VollzeitSecurity Account Manager-2300051G **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** **Security Account Manager** **Who we are ?** ACS Managed Security Services (MSS) mission is to Increase Oracle’s Value Potential in the Managed Services market by providing a Managed Security and...
-
Major Account Manager
vor 6 Monaten
Zurich, Schweiz Fortinet Vollzeit**Major Accounts Manager** In this key role, you will manage and drive direct sales engagements into a set of Named Accounts including Fortune 1000 accounts and strategic partners. Your focus will be to create and implement strategic account plans focused on attaining enterprise-wide deployments of Fortinet products and services. Develop executive...
-
Account Manager
vor 6 Monaten
Zurich, Schweiz Beekeeper VollzeitThe **Account Manager** is equal parts relationship management, sales, and client satisfaction. You will be responsible for owning a portfolio of accounts, executing renewals contracts, and upsell opportunities. We believe that keeping our existing customers is equally as important as acquiring new ones. This role will manage an assigned set of customers...
-
Account Manager
vor 6 Monaten
Zurich, Schweiz Smeetz VollzeitAt Smeetz, we are dedicated to revolutionizing the way visitor attractions manage their sales and optimize their revenue. As a unified commerce Software-as-a-Service (SaaS) platform powered by AI, we provide attractions such as theme parks, museums, and theaters with an all-in-one solution to effectively manage, market, and price their products. We are a...
-
Account Director Corporate Accounts
vor 6 Monaten
Zurich, Schweiz Broadcom VollzeitPlease Note: **Job Description**: Account Director Corporate Accounts Switzerland The Elevator Pitch: Why will you enjoy this new opportunity? If you love building deep relationships with customers and seeing how technology can help them transform their business this Account Director position for Corporate Accounts in the German speaking part of...
-
Account Development Manager
vor 6 Monaten
Zurich, Schweiz Eriks VollzeitMaagtechnic ist ein spezialisierter Industriedienstleister. Als Teil der ERIKS-Gruppe bieten wir eine breite Palette an technischen Produkten, massgeschneiderten Lösungen sowie Co-Engineering und zugehörigen Services an. Wir unterstützen Kund*innen in verschiedenen Industriesegmenten dabei, die Leistungen ihrer Produkte zu verbessern und ihre...
-
Account Manager
vor 6 Monaten
Zurich, Schweiz Havas Group VollzeitHybrid Agency: Havas Media Job Description Summary: Responsible for the day-to-day management of assigned account(s). Manages/coordinates Client projects from planning to completion. May serve as the daily contact between the Ageny and the Client. Effectively executes strategies, problem-solves, and develops solid business relationships. Provides Client...
