Head of Client Service

vor 15 Stunden

Zurich, Schweiz Société Générale Vollzeit

**Responsibilities**:
SG Zurich Branch (CIB) provides innovative financial solutions, advisory services and capital market products serving the needs of its corporate, institutional and private clients. Present in Switzerland since 1927 SGCIB Zurich Branch offers local and cross-border expertise providing a full range of financial services to its clients with a particular focus on securities, services to foreign funds, trade finance and cash management services.

Société Générale Global Transaction Banking (GTB) includes Payments & Cash Management (PCM), Cash Clearing services (BAN), Trade Finance services (TRA), Factoring (SG Factoring) and Foreign Exchange services (FX) associated to these activities.

These different services are offered to financial institutions and companies including multinational corporations as well as large
- and medium-sized companies that conduct business internationally.

With over 6,000 specialists and a presence in over 50 countries, Société Générale offers a comprehensive and integrated range of services based on the expertise of Transaction Banking and Payment Services.
**Mission**:
As a member of the Société Générale GTB team, your goal will be to assist the Front Office sales team along with global bankers in relationship management activities focused on their portfolio of large corporate clients by providing consistent, high quality client service and support to achieve high client satisfaction and loyalty.

Part of the Global Transaction Banking business line, the Client Service team is a Client-facing team, and the role of the Head of Client Service is to lead this team in their day-to-day activity. The team is key to the delivery and support of the transactional banking products and services offered by the GTB department, which is achieved by adhering to these objectives:

- Supervising the team to ensure that a high-quality service is delivered, this is achieved by verifying that all tasks are completed accurately and correctly first time, every time.
- Demonstrating clear and effective communication by providing both colleagues and Clients with relevant information and comprehensive answers to their enquiries.

The expectation is that by complying with these objectives then our Clients will be provided with the highest standard of Client Service and service available

**Tasks and responsibilities**:

- Leads, supports and develops the Client Support team to ensure they have both the knowledge and skills required to perform their role
- Works with the front office sales team to facilitate the delivery of products and services for Clients
- Co-ordinates Client on-boarding, account opening and closure within the team
- Supervises the implementation and support of both domestic and international Cash Management and Trade Finance products and services
- Quality control checks to ensure that processes are correctly performed and completed
- Manages the operational relationship with both settlement agents and correspondent banks
- Interacts with back-office teams to ensure that all business activity is conducted and completed in accordance with regulation and policy
- Creates and maintains required documentation/manuals to work towards standardizing implementation processes
- Ensures Credit/Risk recommendations, Compliance, KYC Procedures and other GTB Procedures Guidelines / Manuals are implemented and adhered to
- Develops a close relationship with Client throughout the pre, mid and post implementation stages
- Ensures a proper task segregation as per target operating model guidelines and promote /implement central initiatives aiming at improving client centricity and satisfaction
- Efficient and high-quality service delivery of the GTB operations between Societe Generale and the client
- Maximizes service quality and operational efficiency while minimizing risk by using appropriate controls
- Ensures that the department complies with all group policies, standards and guidelines, local obligations, rules, and reporting requirements. Including reporting to local regulators
- Ensures that the client service functions are structured and resourced to optimize both service quality and operational efficiency
- Ensures that the team develops and maintains seamless working relationships with: Corporate Credit teams, coverage teams, head office and other banking operations functions
- Strives for continuous process improvement in close cooperation with PCM/CBS in Paris, European Mid-Office in Poland and the European Back-Office in Paris
- Handles ad-hoc audit and/or inspection requirements
- Follows annual appraisals, performance management, and recommends improvements
- Ensures close follow-up and execution/solving of frequent Permanent Supervision Exercise and Audit Issues
- Reports to the local GTB Head

**Profile required**:
**Studies & experience**:

- Bachelor and/or master’s degree in Economics/Banking/Finance with a preference for Corporate Banking Specializa

  • Head of Customer Service

    vor 15 Stunden

    Zurich, Schweiz True Wealth AG Vollzeit

    True Wealth is the Swiss pioneer in online wealth management, enjoying exceptional customer growth. With 12’000 clients trusting our investment platform and expertise with their savings and wealth, we care deeply about making investing simpler, more transparent and fun. We do so in the most cost efficient way to empower our customers with the benefits of...

  • Head of Corporate Services

    Vor 2 Tagen

    Zurich, Schweiz IQ-EQ Vollzeit

    Company Description IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide. **Job Description**: **Responsibilities (how we will measure success)** Lead our corporate team of client...

  • Head of Corporate Services

    Vor 3 Tagen

    Zurich, Schweiz IQ-EQ Vollzeit

    Company Description IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide. **Job Description**: **Responsibilities (how we will measure success)** - Lead our corporate team of client...

  • Head of Kyc

    Vor 4 Tagen

    Zurich, Schweiz BNP Paribas Vollzeit

    HEAD OF KYC (JOB NUMBER: BP2003798) **Description of the assignment** Further to the third European Directive on anti-money laundering and its transposition under French and Swiss regulations, the KYC team is in charge of establishing and maintaining KYC (“Know Your Customer”) files for all new as well as existing clients of BNP Paribas Securities...

  • Head of Kyc

    Vor 4 Tagen

    Zurich, Schweiz BNP Paribas Vollzeit

    **Description of the assignment** Further to the third European Directive on anti-money laundering and its transposition under French and Swiss regulations, the KYC team is in charge of establishing and maintaining KYC (“Know Your Customer”) files for all new as well as existing clients of BNP Paribas Securities Services, Paris, succursale de Zurich....

  • Head of Distributor Product Strategy

    Vor 3 Tagen

    Zurich, Schweiz FE fundinfo Vollzeit

    FE fundinfo is a leading fund data provider. We facilitate better, more efficient investing by connecting Asset Managers and Distributors globally. We service over 800 asset managers and over 4,000 distributors, including wealth managers, platforms, private banks, technology providers and financial advice firms, acting as a one-stop for participants of our...

  • Global Cx Academy Head of Customer

    Vor 2 Tagen

    Zurich, Schweiz Swarovski Vollzeit

    At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Global CX Academy Head of Training - Customer & Client Service where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us....

  • Head of Financial Institutions

    Vor 2 Tagen

    Zurich, Schweiz ING Vollzeit

    Financial Institutions Switzerland A commercial plan has been executed since the team’s inception and we have the clear ambition to deliver further growth over the next several years - focusing on existing as well as new clients. Key responsibilities As Head of FI Switzerland your responsibility includes (but is not limited to) the following: - Be Head...

  • Assistant to Head of Division

    Vor 2 Tagen

    Zurich, Schweiz Kardex Vollzeit

    We are seeking an experienced and professional Executive Assistant to provide comprehensive administrative and organizational support for our Head of Division and Head of Finance & Administration. Ihre Aufgaben - Provide administrative support to the Head of Division and Head of F&A, including calendar management, travel arrangement and expense reporting -...

  • Head of Reserving

    Vor 2 Tagen

    Zurich, Schweiz Robert Half Vollzeit

    **Vacancy**:Head of Reserving - Reinsurance (f/m/x)**: - We are looking for a **Head of Reserving **for our client, a successful **Reinsurance **company based in Zürich. For this position, the employee in question will work directly for our client. Despite the Covid-19 situation, our customer is currently looking for motivated employees (f/m/x). The...

  • Head of Investment Communications

    vor 1 Woche

    Zurich, Schweiz Rothschild & Co Vollzeit

    About us As one of the world's largest independent financial advisory groups, we know that it takes a distinct perspective to make a meaningful difference to our clients’ business and wealth. Rothschild & Co is a global and family-controlled group. We provide M&A, strategy and financing advice, as well as investment and wealth management solutions to...

  • Client Services Manager

    vor 1 Woche

    Zurich, Schweiz BNP Paribas Vollzeit

    **Description of the assignment** The Client Services Management team is part of the global Client Development team responsible for all client management related activities (ie sales, client relationship management and client satisfaction) for the Securities Services business. Within this team, the Client Services Managers oversee the service delivery with...

  • Client Service Executive

    Vor 2 Tagen

    Zurich, Schweiz Deutsche Bank Vollzeit

    **OVERVIEW**: Deutsche Bank’s Wealth Management business is one of the largest wealth managers worldwide. We offer our clients a broad range of traditional and alternative investment solutions, as well as comprehensive advice on all aspects of Wealth Management. As a trusted partner of wealthy individuals and entrepreneurs, family offices and foundations,...

  • Head of Customer Service Europe

    Vor 7 Tagen

    Zurich, Schweiz On AG Vollzeit

    At a Glance: We are excited to offer the role as Head of Customer Service Europe to a strategic and passionate people leader who will lead our European Customer Service teams of 50+ colleagues located in Zurich and Berlin into the future. With your strategic mindset, your exceptional problem solving skills and your experience in leading teams you lay the...

  • Head of Service Control Governance

    vor 15 Stunden

    Zurich, Schweiz UBS Vollzeit

    Switzerland - Zürich - Information Technology (IT) - Group Functions **Job Reference #** - 260090BR **City** - Zürich **Job Type** - Full Time **Your role** - Are you passionate about information security in Cloud adoption? Are you an inspirational Leader who has the fire to drive Cloud Controls Compliance across the organization, with 3rd party...

  • Head of Legal Engineering

    Vor 5 Tagen

    Zurich, Schweiz Legartis Technology AG Vollzeit

    **Head of Legal Engineering** 80-100%, Germany or Switzerland, remote/hybrid, starting immediately/as soon as possible - _____________________ Welcome to the future of law! Are you a seasoned legal professional looking for a new challenge outside of traditional legal careers? Do you have an unwavering curiosity for cutting-edge technologies and AI? Do you...

  • Head of Engineering

    Vor 3 Tagen

    Zurich, Schweiz Digitec Galaxus AG Vollzeit

    **Head of Engineering**: - Zürich - 80% - 100% - Product Development - Deutsch Um unsere Softwareentwicklung weiter zu skalieren sowie für das weitere Wachstum, suchen wir einen zweiten Head of Engineering im Bereich Operations, der / die Verantwortung für unsere komplett selbst entwickelte ERP-Webapplikation und unsere Geschäftsprozesse übernehmen...

  • Head of Marketing

    Vor 2 Tagen

    Zurich, Schweiz VISIONAPARTMENTS Vollzeit

    **VISIONAPARTMENTS** was founded in 1999 and has since become leader in the serviced apartments industry. Its exquisite and stylish fully furnished serviced apartments quickly took the company to in - ternational expansion and today is among the worldwide leading companies in this sector. With its portfolio of 2500 owned and self-designed apartments,...

  • Head Client Service Core W/m/d

    vor 15 Stunden

    Zurich, Schweiz AXA Investment Managers Vollzeit

    Responsible for Client Service to our existing Wholesale and Institutional clients - Lead the team and the business on projects related to client service and their respective processes - Provide guidance and objectives to the team and align resources, including your own client coverage, according to the client requirements and needs - Create an encouraging...

  • Strategic Client Management Advisor

    vor 1 Woche

    Zurich, Schweiz EFG International Vollzeit

    Reporting directly to the Private Banking Chairman, EFG International, you will be responsible for coordinating and leading the different activities within Strategic Client Management, an initiative aimed at our global top client segment of UHNWIs and prospects. The main objectives are to support Client Relationship Officers (CROs) in growing and broadening...