Training and Communication Lead

vor 1 Tag

Zurich, Schweiz On AG Vollzeit

At a Glance:
We are excited to offer a full time role in our Global Customer Service team to an enthusiastic person who is strategic and passionate about coaching and has had success at delivering creative training frameworks and tools. In this position you own the holistic overview of the training initiatives used in our global customer service team processes, while adapting them per region where needed. You strive for global harmonizations. In addition, you establish concepts and continue to grow training in related topics to enable high performing teams to WOW our customers on a daily basis.

Your Team:
At On, delivering happiness is not just a word, but it’s a mission. And that’s also why we call our Customer Service team Happiness Deliverers. Join us in this entrepreneurial environment and be part of an ambitious team motivated to bring creativity and innovation in their work. You will draw on your experience with partnering and building strong relationships with all regional Customer Service Coaches to create innovative learning programs that boost the business, and product knowledge of our On team, with a keen focus on our customer service teams globally.

You will collaborate also with other functions such as Sales and Talent (HR). We have a core team in the HQ Zurich and we interact daily with our global Customer Service (CS) teams in Europe, North America, Brazil, Australia, China, and Japan.

Your Mission:

- Shape and own training strategy for Customer Service teams at On, from building the framework up to (co-)creating content; ensuring local relevance and development as the business and team continue growing. Own what we call the School of Wow
- Be the go-to for how we do things in Happiness Delivery, knowing the ins and outs of the different types of job as well as the needs of our external partners
- Review, champion, design and deliver a global training framework. Utilise the full training cycle and engage with key stakeholders at all levels
- Confident delivering innovative, inspirational and engaging blended learning training programs, from classroom based learning to multi-media driven initiatives and remote communications which allow for cultural differences
- Passionate about inspiring, developing others to reach beyond their dreams and deliver great results
- Build and execute a communication plan for internal Customer Service training initiatives

Your Story:

- 3-5 years of experience in Training (strategies) and Communication in a global environment, ideally with focus on customer facing departments. 2 years of relevant experience in a global environment with people and development focus
- You know how to master training and communication: from planning over content creation up to tracking success
- Your international experience helps you to account cultural differences
- Very strong communicator and relationship builder, compassionate with diverse internal and external stakeholders, and confident and experienced communicating to a wide diverse audience (both in speaking and in writing)
- You have great organisation skills while maintaining a sense of urgency and the ability to prioritise under pressure
- You have excellent interpersonal and presentation skills, regardless of your audience, with a focus on relationship building, listening, and questioning
- Fluent in English, additional language skills are a plus

What we offer:
We offer a dynamic, challenging and sportive environment that has been ranked as the ‘fastest growing sports company’ of its time. With offices across the globe, we are an international team who is hungry to innovate and build something incredible. We foster an active environment where each individual thrives for excellence and can achieve their full potential. This is where your work matters, you’re hands-on and your team members are amongst the very best in their respective disciplines and fields.

LI-MR1
- On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination._

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