Room Booking Coordinator

vor 2 Wochen

Basel, Schweiz SkySys Vollzeit

Job Title: Room Booking Coordinator - Level 2  

Summary:  We are seeking a highly organized and customer service-oriented Room Booking Coordinator. The ideal candidate will have a corporate and administrative background, be proficient with Microsoft Office Suite, and have experience with ServiceNow and SharePoint. 

Key Responsibilities:  

· Meeting and Event Support:  Manage scheduling services for the Meeting and Events Team, and the Collaboration and Conference Team. 

· Room Booking:  Search for available meeting rooms across all locations and manage rebooking as required. 

o Stay well versed and up to date on the inventory and capabilities of meeting rooms and spaces throughout the estate 

· Client Interaction:  Maintain a high level of professionalism when interacting with internal and external clients. 

· Data Management:  Perform timely and professional data entry of conference information, update room profiles as needed, and manage multiple shared mailboxes in relation to scheduling support. 

· Conflict Resolution:  Provide coordination management and support for scheduling conflicts, gather pertinent information for client escalations and report to management. 

· Project Support:  Provide support for projects related to scheduling and room booking, assist in process improvement, and provide guidance and support to end-users responsible for self-service meetings.

Preferred Skills:  

· Attention to detail and high level of organizational skills 

· Knowledge of vendor systems, tools, and processes 

· Ability to review and respond to Audio Visual Requests and assign them to appropriate technical support personnel 

· Proactive in reviewing, monitoring, and updating the AV Request Calendar and escalating any conflicts or issues 

· Collaborative mindset to work with clients, internal teams, and internal vendors to ensure meeting life cycle 

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