Technical Support Specialist

vor 2 Wochen


Opfikon, Zürich, Schweiz CYBERPLAT Vollzeit

About the Role

As a Technical Support Specialist at CYBERPLAT, you will play a vital role in ensuring the smooth operation of our services. You will be responsible for monitoring and troubleshooting issues, interacting with service providers, and providing exceptional customer support.

Main Responsibilities

  • Monitor and troubleshoot technical issues with our services
  • Collaborate with internal teams to resolve complex technical problems
  • Provide timely and effective support to customers via various channels (phone, email, chat)
  • Develop and maintain strong relationships with customers to ensure high levels of satisfaction

Requirements

To succeed in this role, you will need:

  • Excellent problem-solving skills and ability to work under pressure
  • Strong communication and interpersonal skills to effectively collaborate with colleagues and customers
  • Bachelor's degree in Computer Science or related field
  • Proficiency in Unix systems and command line interfaces
  • Ability to work independently and as part of a team

What We Offer

CYBERPLAT offers a competitive salary range of $60,000 - $80,000 per year, depending on experience, plus a range of benefits including health insurance, retirement plan, and opportunities for professional growth and development.

About Us

CYBERPLAT is a leading provider of IT services, dedicated to delivering innovative solutions that meet the evolving needs of our customers. Our team is passionate about technology and committed to excellence in all aspects of our business.



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