Customer Care Agent
vor 3 Wochen
Customer Care Agent
For our Telecommunication client in the city of Zurich, we are currently looking for a Customer Care Agent
Your tasks:
The role is to ensure fast and professional initial clarification and problem solving for technical inquiries from our B2B customers, while consistently adhering to SLAs and ensuring complete documentation.
First level support makes a significant contribution to customer satisfaction by enabling efficient transfer to the 2nd and 3rd levels through precise work and clear communication and contributing to the solution of complex technical issues.
- Initial clarifications and technical troubleshooting, especially in the area of fixed network (Internet, VPN, Managed LAN, SD-WA and Voice Services).
- Clean and detailed documentation of customer requests and solutions to ensure efficient transfer to 2nd and 3rd level support.
- Consideration and compliance with different service level agreements (SLAs) when processing requests.
- Coordinate internal resources to find solutions and ensure OLA/SLA compliance.
- Support in escalation processing through strong de-escalation skills and targeted communication.
- Working closely with colleagues from different departments to improve customer service.
Your responsibilities:
- Experience in technical support, preferably in the field of B2B customer service and/or telecommunications.
- Strong listening skills, analytical thinking and precise work.
- High customer and service orientation as well as enjoyment of solving technical problems.
- Very good communication skills, both written and spoken.
- Ability to work in a team and the willingness to work in 24/7 shifts.
- Resilience and enjoyment of actively participating in a dynamic environment and thinking outside the box.
- Ideally, experience with documenting and complying with service level agreements.
- German is a must, other national languages desired
- English (basic knowledge at least) is a must
Work-life-balance, Coopers Care
Sounds like a great job?
-
Customer Service Agent
vor 4 Monaten
Opfikon, Schweiz Cimbali Group Switzerland AG Vollzeit**Aufgaben** - Administrative Unterstützung des Bereichs Verkaufsinnendienst und Administration - Stammdatenverwaltung, Offerten erstellen, Verträge, Aufträge und Serviceverträge im SAP erfassen - Unterstützung und enge Zusammenarbeit mit dem Verkaufsteam - Erstellen von verschiedenen Statistiken im Excel - Allgemeine Korrespondenz intern und extern -...
-
Senior Legal Counsel DACH
vor 6 Monaten
Opfikon, Schweiz CSL VollzeitThe Senior Legal Counsel is responsible for providing strategic and operational legal support to the CSL Vifor commercial affiliates across the DACH (Germany, Austria and Switzerland) region. Responsibilities & Accountabilities Support and provide strategic counsel to the CSL Vifor business on all relevant legal matters, including antitrust matters...
-
Deutschsprachige Kundenservice in Griechenland
vor 6 Monaten
Opfikon, Schweiz Teleperformance VollzeitAre you a fluent German speaker? This is your chance to work in our Microsoft Support team!Microsoft collaborates with our Teleperformance Greece, providing excellent opportunities an excellent opportunity for experienced technology enthusiasts to work with the world’s tech leader!If you speak German fluently and wish to experience working in the world of...
-
Account Manager Telesales
vor 6 Monaten
Opfikon, Schweiz CWS VollzeitUm unseren Kandidatenpool zu erweitern und die besten Talente für unser Telesales Team am Standort Glattbrugg zu gewinnen, haben wir diese Stelle für potenzielle Kandidaten sowie für Spontanbewerbungen ausgeschrieben. Wir sind stets auf der Suche nach motivierten und qualifizierten Personen, die sich unserem Unternehmen anschließen möchten und ihr...
-
Team Leader Artwork Management
vor 4 Wochen
Opfikon, Schweiz CSL Behring VollzeitWe are currently looking for a Team Leader Artwork Management. In this position you will be managing the team responsible for coordinating artwork creation and changes for submission and implementation (INS/AV) and supporting Artwork Planners and Artworks Specialists in their everyday issues resolution. You will be directly reporting to the Head of Supply...
-
Aircraft Maintenance Technician ATR Line Station
vor 2 Wochen
Opfikon, Zürich, Schweiz Zimex Aviation VollzeitZimex Aviation, a leading Special Mission Aviation company based in Switzerland, is seeking an experienced Aircraft Maintenance Technician to join our global team of line station technicians.About the Role:We are looking for a skilled and reliable Aircraft Maintenance Technician to perform scheduled and unscheduled maintenance activities on our ATR aircraft...
-
Senior Legal Counsel APAC
vor 6 Monaten
Opfikon, Schweiz CSL VollzeitWe are looking for a Senior Counsel responsible for providing strategic and operational legal support to the APAC CSL Vifor commercial organization. The Senior Counsel is also responsible for support for CSL Vifor’s Tech Ops function. Roles & Responsibilities Provide legal support and strategic counsel for CSL Vifor’s operations, including the...
-
Strategic Insights Lead Nephrology
vor 1 Monat
Opfikon, Schweiz CSL Vifor VollzeitStrategic Insights Lead, Associate DirectorWe are currently looking for a Global Strategic Insights Lead, Associate Director for our global headquarters in Glattbrugg (Zurich, Switzerland). This role will focus on the Nephrology franchise, supporting rare disease products. In this role, you will report to the Head of Global Strategic Insights and play a key...
-
Strategic Insights Lead Nephrology
vor 1 Monat
Opfikon, Schweiz CSL Vifor VollzeitStrategic Insights Lead, Associate DirectorWe are currently looking for a Global Strategic Insights Lead, Associate Director for our global headquarters in Glattbrugg (Zurich, Switzerland). This role will focus on the Nephrology franchise, supporting rare disease products. In this role, you will report to the Head of Global Strategic Insights and play a key...
