Operations Supervisor

Job Description

Title: Operations Supervisor

Grade: 8

Department: Operations (Import / Export / Domestic / Warehousing / Transportation)

Site: Marken, Zurich, Switzerland

Reportable to: Line Manager: Branch Manager

Main Purpose: Overall responsibility for the supervision of daily Operations to ensure the desired operational performance is achieved, continuous improvement is made and staff developed through training and guidance. Working with the local Management Team, this position also contributes to the development and implementation of organizational strategies, policies and practices within Operations.

• Ensure compliance with all company rules, departmental work instructions, processes, systems, etc.
• Ensure awareness of and enforce compliance with company operational policies procedures and operations health & safety standards. This includes random warehouse checks.
• First Escalation point to resolve any incidents and/or deviations in day-to-day Operations.
• Provide strong leadership, direction and mentoring to Operations Staff, thereby fostering and sustaining co-operation and team spirit.
• Assist Line Manager with the recruitment, orientation, training and annual performance evaluation of Operations Staff.
• Liaise with internal and external stakeholders as required to ensure clarity of requirements, technical details, overcome problems, etc.
• Keep the Manager and other relevant managers, supervisors and departments promptly advised on all relevant matters, problems or requirements.
• Responsible for the inventory management of shipment assets, e.g. packaging, temperature monitoring devices, to ensure anticipated demand level coverage. Control and elimination of damaged or expired items from the supply chain. Submission of purchase orders upon approval by Line Manager. Acting as local contact person for questions regarding shipment assets.
• Ensure timely and accurate compliance with all administrative and reporting procedures and routines.
• Attend client and vendor meetings with management members as support in operational areas.
• Together with the Line Manager provide fortnightly (or as required) staff briefings/Operations meetings and ensure To-Do items are followed up on.
• In the absence of the Operations Manager, take the necessary steps and make the required decisions in order to maintain daily operational workflow.
• Assist with special projects as required.

• Adhere to all MARKEN Policies and procedures at all times.
• Partake in all training sessions set forth by MARKEN.
• Actively participate in scheduled meetings to discuss services & operational performance and concerns.
• Undertake any other reasonable duties at the request of the Line Manager or Branch Management.

Acknowledgement

By signing in ZenQMS the jobholder agrees to comply with the requirements of the job description, and understands that failure to comply with the requirements may result in disciplinary action.

By signing in ZenQMS the line manager confirms the job description is a true and accurate reflection of the duties and responsibilities of the role, which has been fully explained to- and understood by- the jobholder.

This job description is neither exhaustive nor exclusive and may be reviewed in the future depending upon operational requirements and staffing levels.

Any changes to the job description must be agreed by the line manager and the jobholder.

Title: Operations Supervisor

Reportable to: Line Manager

Department: Operations

Site: Zurich

Essential Criteria

• Computer literate
• Advanced MS Office working knowledge
• Knowledge of International logistics, booking systems and enhanced knowledge of customs procedures
• Enhanced Knowledge of temperature sensitive supply chains including GDP
• Knowledge of IATA and ADR Dangerous Goods Regulations
• Knowledge of Live Animals Regulations
• Knowledge of the highly regulated pharmaceutical industry
• Enhanced knowledge of Marken’s market position and Service Portfolio
• Knowledge in organizational effectiveness and operations management implementing best practices
• Dangerous Goods Qualified / DG Awareness

Desirable Criteria

• Knowledge of the various country specific regulations within the Pharmaceutical supply chain
• Enhanced Clinical Trials Market Knowledge

Skills and Abilities

• Excellent communication skills both oral and in written form. This includes the creation of guidelines and/or other documents for internal use
• Multilingual (min. German – able to understand Swiss German / English)
• Excellent analytical skill with strong problem-solving skills with the ability to adapt to changes as well as work under time pressures within a team environment
• Ability to look at situations from several points of view
• Refined ability to set priorities, delegate responsibilities and provide leadership and training to key personnel
• Ability to use own initiative in order to research and grow professionally and in so doing gain additional experience
• Eye for detail
• Excellent interpersonal skills and a collaborative management style
• Organised, methodical and efficient approach to work
• Flexible approach to working hours
• Team Player
• Persuasive with details and facts
• Demonstrates leadership and vision in managing staff groups and major projects or initiatives

Experience

• A minimum of 1 years’ proven experience of managing teams within tight quality and efficiency parameters
• Experience of Premium Courier and/or Freight Industry
• Experience in the Pharmaceutical industry
• Experience in Pricing
• Working within a busy environment

Qualifications

• Freight Forwarding Agent (Speditionskaufmann) Apprenticeship and/or other Qualifications in Logistics or Supply Chain Management

Desirable Qualifications

• Bachelor/Diploma in Logistics or Supply Chain Management or Business Management or related field
• Industry related Certificates/Diplomas