IT Support Specialist with Excellent German and English Skills
vor 2 Wochen
About Us
Implenia Schweiz AG is a leading Swiss construction and real estate services company. We develop, realize, and manage living spaces, work environments, and infrastructure for future generations in Switzerland and Germany.
We offer exciting opportunities for IT professionals to join our team and contribute to our mission. As an ICT Service Desk Agent, you will be responsible for providing excellent support to our customers and colleagues.
The Role
We are looking for a highly skilled IT professional with excellent German and English language skills to join our team as an ICT Service Desk Agent. The ideal candidate will have a strong background in IT service management and experience in working with IT service management tools such as ServiceNow.
Key Responsibilities:
- Provide first-level support to internal stakeholders and external customers via phone, email, and chat.
- Escalate complex technical issues to specialist teams and ensure timely resolution.
- Process incident reports and enquiries, and maintain accurate records of all interactions.
- Support the onboarding of new employees and provide guidance on IT-related matters.
- Create knowledge base articles to improve the quality of our documentation.
- Collaborate with other departments to identify areas for improvement and implement process changes.
Your Background
To be successful in this role, you will need:
- A completed IT apprenticeship or equivalent qualification.
- At least 3 years of experience in a service desk environment, preferably in a large organization.
- Strong knowledge of IT service management principles and practices.
- Excellent communication and problem-solving skills.
- Fluency in both written and spoken German and English.
What We Offer
In return for your expertise, we offer:
- A competitive salary range CHF 70,000 - 90,000 per year, depending on experience.
- Ongoing training and development opportunities to enhance your skills and career prospects.
- A dynamic and collaborative work environment with a young and motivated team.
- The chance to work on exciting IT projects and contribute to our company's growth and success.
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