Technical Support Associate

vor 2 Wochen


Opfikon, Zürich, Schweiz Die Schweizerische Post Vollzeit

At Die Schweizerische Post, we're committed to making a difference in the lives of our customers. As a Career Opportunity

We have an exciting role for a Customer Support Specialist who wants to make a real impact.

In this position, you'll be the first point of contact for our SwissID users and business customers. You'll handle enquiries, resolve issues, and provide top-notch support via phone, email, or ticketing system.

Support Services

  • You will process enquiries and fault reports from business customers regarding PKI and individual certificates.
  • Active troubleshooting with customers for major incidents.
  • Processing change requests.
  • SUPPORTING THE PKI USERS OF OUR BUSINESS CUSTOMERS WITH INTERFACE CONNECTIONS AND THE INSTALLATION OF CERTIFICATES.
  • Clarification and revocation of certificates.
  • Receiving technical customer enquiries for SwissID users by telephone, ticketing system or e-mail in French, German, English and Italian.

Key Responsibilities

  • Login with SwissID for online services.
  • Assistance with questions about online identity verification with the SwissID app.
  • Enquiries and support for qualified digital signatures according to ZertEs.
  • Enquiries relating to the electronic patient dossier and support for users in digital onboarding.

Requirements

  • Successfully completed training.
  • Experience in customer service/support.
  • Strong IT affinity and IT knowledge is an advantage (OIDC/ PKI/ data analysis).
  • Good manners and friendliness characterise you.
  • Flexibility and reliability.
  • Quick comprehension and analytical mindset.
  • Good communication skills and the ability to keep calm even in stressful situations.
  • Fluency in French and a solid knowledge of German are essential, other languages such as Italian and English are desirable.

Benefits

  • Flexible working models.
  • Modern working environment with a great deal of start-up spirit.
  • Five weeks of holidays.
  • Excellent transport connections (S-Bahn, tram and bus) of our location.
  • Health promotion is important to us. All employees have a modern, height-adjustable workstation. Every week a selection of fruit is available for free.

Your Benefits at a Glance:

The estimated salary for this position is $75,000-$90,000 per year, depending on experience. This is based on industry standards and cost of living in the area.



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