Aktuelle Jobs im Zusammenhang mit Senior Technical Support Specialist - Zürich, Zürich - Philips
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Technical Support Specialist
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Zürich, Zürich, Schweiz Philips VollzeitAbout the RoleAs a Technical Support Specialist, you will be responsible for delivering exceptional customer care and support to our customers across the globe. This involves engaging with customers through various channels, including online resources, communities, and social outreach.Key Responsibilities- Provide technical support to over 200 customers on...
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Zürich, Zürich, Schweiz Philips VollzeitAbout This RoleThis role is focused on delivering exceptional customer support and care across the globe. You will be responsible for providing timely assistance to customers through various channels, including online resources, communities, and one-on-one interactions.Key ResponsibilitiesProvide technical support to over 200 customers for a range of Patient...
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Zürich, Zürich, Schweiz Company 81 - Manulife Data Services Inc. VollzeitAbout the Role:Company 81 - Manulife Data Services Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our digital wealth applications support team, you will be responsible for providing exceptional technical support and maintenance for critical digital wealth applications across several markets in Asia.Key...
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Technical Support Specialist
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Technical Support Specialist
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Reliable Technical Support Specialist
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Technical Support Specialist for IT Infrastructure
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Technical Process Configuration Specialist
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Technical Business Solutions Specialist
vor 1 Monat
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Technical Signalling Systems Specialist
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Senior Technical Support Specialist
vor 1 Monat
We are a health technology company, Philips, and we believe that every human matters. Our mission is to provide excellent customer care and support to our customers across the globe.
About the RoleThis position plays a vital role in the success of the DACH/EU support desk by actively contributing to the attainment of key performance indicators (KPIs) and business goals. The ideal candidate will be responsible for providing technical support to over 200 customers on our range of Patient Care/Cardiology Informatics products in the assigned geographical region.
The successful candidate will analyze break/fix issues with empathy and urgency to deliver solutions that meet customer/partner needs. They will also be responsible for resolving technical service issues according to standard processes and procedures and maintaining a high level of technical competence on Philips solutions and related technologies.
Key Responsibilities- Provide technical support to customers via phone, email, or online resources
- Analyze and resolve technical issues using troubleshooting skills and knowledge of complex product issues
- Maintain accurate records of customer interactions and incidents
- Collaborate with cross-functional teams to achieve business objectives and improve customer satisfaction
To be successful in this role, you will need:
- Prior experience working directly with customers in a support environment
- Software support experience
- Good technical and analytical skills
- Strong communication skills and ability to work independently
- A degree in Computer Science or related field
- ITIL Foundation certification
- Fluency in German language (highly preferred)
We offer a competitive salary ranging from €55,000 to €65,000 per year, depending on your qualifications and experience. This salary is based on the Austrian Collective Agreement and includes a willingness to overpay. In addition, we offer a range of benefits including professional development opportunities, flexible working arrangements, and a collaborative work environment.
