Senior Technical Support Specialist

vor 3 Wochen

Zürich, Zürich, Schweiz HITACHI ENERGY LTD Vollzeit

Job Description:

As a Senior Engineer After-Sales at HITACHI ENERGY LTD, you will be part of our local product group Insulation & Components, the technology leader in design and manufacture of high voltage transformer bushings. You will work closely with renowned international customers in the electrical industry, active in power generation, transmission, and distribution.

Our team offers flexible work practices to optimize personal and business performance while creating an environment where all employees can develop their skills and grow.

We are looking for a flexible and proactive personality with good negotiation and communication skills who enjoys working with customers and lead investigations of field failures. If you like to work with challenging and interesting products and with a motivated and professional team, then you will be excited about this job opportunity.

Your Responsibilities:

  • Together with your colleagues, you are responsible for our customers care service and after sales
  • You establish and maintain a close relationship with our customers and fulfill customer inquiries
  • You advise our customers world-wide in technical questions and maintenance
  • With your professional and experienced manner, you independently manage customer service cases in a structured way to define necessary actions and if necessary, you lead the team to perform analysis according to lean methodologies (DMAIC, 8D, A3, etc.)
  • You conduct and manage Root Cause Analysis investigations to prevent avoidable problems from reoccurring
  • You prepare service-related quotation to enhance service sales and customer satisfaction, by executing order processes for spare parts and repairs. Ultimately you will be the key-coordinator to organize on-site-operations and maintenance
  • Preparing and conducting training using various methodology for our customers, sales specialists and internally in our organization

Your Background:

  • You preferably have a bachelor's degree in electrical engineering or similar
  • Profound experience in dealing with customers of various cultural background. You convince with your representative, confident and competent appearance as well as your communication skills
  • Professional experience in the field of power grids, energy systems, high voltage or similar
  • Self-starter mentality with high learning agility, quick comprehension, and pragmatic implementation orientation
  • Exceptional problem-solving skills using both heads-on and hands-on approach
  • Reliable and independent personality with a high degree of initiative and of responsibility and commitment
  • Language: excellent skills in English and fluent German.
  • Social maturity and cross-cultural awareness
  • Excellent computer skills in MS Office, SAP knowledge an advantage

  • Senior Technical Specialist

    vor 1 Monat

    Zürich, Zürich, Schweiz HITACHI ENERGY LTD Vollzeit

    Job SummaryWe are seeking a highly skilled Senior Technical Specialist to join our team at HITACHI ENERGY LTD. As a Senior Technical Specialist, you will be responsible for providing exceptional customer service and technical support to our clients worldwide.Key ResponsibilitiesProvide technical assistance and guidance to customers on high voltage...

  • Technical Support Specialist

    vor 4 Wochen

    Zürich, Zürich, Schweiz SELISE Digital Platforms Vollzeit

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at SELISE Digital Platforms. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers who are experiencing issues with our software.Key ResponsibilitiesProvide technical support to customers via phone, email, or...

  • Technical Support Specialist

    vor 3 Wochen

    Zürich, Zürich, Schweiz team Vollzeit

    We are seeking a skilled Technical Support Specialist to join our customer service team at Swizzonic AG. As a member of our second-level support, you will be responsible for analyzing and resolving technical issues related to domain, hosting, web, and mail services.The ideal candidate will possess excellent communication skills, a strong technical...

  • Platform Technical Support Specialist

    vor 2 Wochen

    Zürich, Zürich, Schweiz Company 81 - Manulife Data Services Inc. Vollzeit

    About This RoleAs a Platform Technical Support Specialist at Company 81 - Manulife Data Services Inc., you will play a critical role in ensuring the smooth operation of our data platforms. Your expertise will be essential in resolving technical issues, providing user support, and optimizing platform performance.Key ResponsibilitiesParticipate in platform...

  • Technical Support Specialist II

    vor 2 Wochen

    Zürich, Zürich, Schweiz AWS EMEA SARL (Switzerland Branch) Vollzeit

    About the RoleWe are seeking a highly skilled Technical Support Specialist II to join our IT Services Organization at AWS EMEA SARL (Switzerland Branch). As a key member of our team, you will provide technical support to internal employees, focusing on PC hardware and operating systems.Key ResponsibilitiesProvide technical support for internal employees,...

  • Technical Support Specialist

    vor 3 Wochen

    Zürich, Zürich, Schweiz Hitachi Zosen Inova Vollzeit

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Kanadevia Inova. As a Technical Support Specialist, you will play a critical role in ensuring the smooth operation of our waste-to-X technology systems.Key Responsibilities:Install and maintain workstation systems, servers, and network components.Implement...

  • Technical Support Specialist

    vor 4 Wochen

    Zürich, Zürich, Schweiz Philips Vollzeit

    Job Title: Remote Support EngineerJob Summary:We are seeking a skilled Remote Support Engineer to join our team at Philips. As a key member of our support desk, you will play a vital role in delivering excellent customer care and ensuring our products and policies meet the needs of our customers.Key Responsibilities:Provide support to customers across the...

  • Technical Support Specialist

    vor 2 Wochen

    Zürich, Zürich, Schweiz Zurich Insurance Company Vollzeit

    About this RoleThe Senior IT Service and Support Engineer plays a crucial role in delivering exceptional IT support to our internal clients across the organization. This position is pivotal in driving customer experience, resolving complex IT issues, and ensuring efficient service delivery.ResponsibilitiesThe ideal candidate will:Act as a subject matter...

  • Technical Desktop Support Specialist

    vor 1 Tag

    Zürich, Zürich, Schweiz SkySys Vollzeit

    Job Description:We are seeking a skilled Technical Desktop Support Specialist to join our team at SkySys in Zurich, Switzerland.About the Role:This is a challenging opportunity for an experienced IT professional to provide top-notch desktop support and troubleshooting services to our clients. As a Technical Desktop Support Specialist, you will be responsible...

  • Technical Support Specialist

    vor 2 Wochen

    Zürich, Zürich, Schweiz Epam Vollzeit

    About This RoleAre you passionate about technology and problem-solving? Do you thrive in a dynamic environment where no two days are the same? As a Technical Support Analyst at EPAM, you will be responsible for leading incident management, collaborating with technology support organizations and business stakeholders, and driving fast and reliable incident...

  • Technical Support Specialist

    vor 4 Wochen

    Zürich, Zürich, Schweiz Epam Vollzeit

    About the RoleWe are seeking a skilled Technical Support Analyst to join our team in Zürich. As a Technical Support Analyst, you will be responsible for leading Incident Management along the defined standards and guidelines of the Incident Management framework. You will work collaboratively with technology support organizations and business stakeholders to...

  • Technical Support Specialist

    vor 4 Wochen

    Zürich, Zürich, Schweiz Epam Vollzeit

    About the RoleWe are seeking a skilled Technical Support Analyst to join our team in Zürich. As a Technical Support Analyst, you will be responsible for leading Incident Management along the defined standards and guidelines of the Incident Management framework. You will work collaboratively with technology support organizations and business stakeholders to...

  • Technical Support Specialist

    vor 3 Wochen

    Zürich, Zürich, Schweiz Epam Vollzeit

    About the RoleWe are seeking a skilled Technical Support Analyst to join our team in Zürich. As a Technical Support Analyst, you will be responsible for leading Incident Management, working with technology support organizations and business stakeholders, and driving fast and reliable incident resolution.ResponsibilitiesMonitor the environment for...

  • Technical Support Specialist for Chromatography Systems

    vor 15 Stunden

    Zürich, Zürich, Schweiz PerkinElmer Vollzeit

    About PerkinElmerPerkinElmer is a renowned global solutions provider with an illustrious legacy of over 80 years in advancing science. Our comprehensive range of end-to-end solutions and services empowers innovative technologies to positively impact the world.We leverage our scientific expertise to provide customers with products, services, and expertise...

  • Technical IT Support Specialist for Retail Stores in Switzerland

    Vor 6 Tagen

    Zürich, Zürich, Schweiz Western Union Vollzeit

    Job OverviewWe are seeking an experienced Technical IT Support Specialist to join our team in Switzerland. This role will be responsible for providing comprehensive IT support to our retail stores across the country.

  • Technical Support Specialist

    vor 2 Wochen

    Zürich, Zürich, Schweiz SELISE Digital Platforms Vollzeit

    Customer Service Resolution ExpertWe are seeking a skilled Customer Service Resolution Expert to join our team at SELISE Digital Platforms. As a key member of our support team, you will be responsible for providing exceptional customer service and resolving technical issues related to software used by our clients.Key Responsibilities:Receive calls from...

  • Senior Identity Governance Specialist

    vor 4 Wochen

    Zürich, Zürich, Schweiz iC Consult Vollzeit

    Job Title: Senior Identity Governance SpecialistJob Summary:We are seeking a highly skilled Senior Identity Governance Specialist to join our team at iC Consult. As a Senior Identity Governance Specialist, you will be responsible for designing, developing, and deploying Identity Management and Governance solutions using Saviynt Enterprise Identity Cloud.Key...

  • Software Support Specialist

    vor 3 Wochen

    Zürich, Zürich, Schweiz SELISE Digital Platforms Vollzeit

    Key ResponsibilitiesWe are seeking a skilled Software Support Specialist to join our team at SELISE Digital Platforms. The ideal candidate will have excellent communication skills, a strong problem-solving attitude, and a passion for delivering high-quality customer service.As a Software Support Specialist, you will be responsible for:Receiving and resolving...

  • Technical Support Specialist for IT Infrastructure

    vor 1 Woche

    Zürich, Zürich, Schweiz AWS EMEA SARL (Switzerland Branch) Vollzeit

    About the RoleWe are seeking a skilled Technical Support Specialist to join our IT Services Organization in Zurich, Switzerland. In this role, you will have the opportunity to make a valuable contribution to our company's goal of providing exceptional support to internal employees.Job ResponsibilitiesProvide technical on-premise support to internal...

  • Senior IT Service and Support Specialist

    vor 4 Wochen

    Zürich, Zürich, Schweiz Zurich Insurance Company Vollzeit

    The Senior IT Service and Support Specialist plays a pivotal role in delivering exceptional IT support to the internal clientele across the organization. This position is crucial in driving customer experience, expertly managing and resolving complex IT issues, and ensuring efficient service delivery.Key ResponsibilitiesAct as a subject matter expert in...