Technical Support Specialist
vor 4 Wochen
About the Role
We are seeking a skilled Technical Support Analyst to join our team in Zürich. As a Technical Support Analyst, you will be responsible for leading Incident Management along the defined standards and guidelines of the Incident Management framework. You will work collaboratively with technology support organizations and business stakeholders to drive fast and reliable incident resolution and support smooth Technology Services operations.
Responsibilities
- Monitor the environment for abnormalities and perform investigations when necessary.
- Manage Severity 1 to 3 Major Incidents and ensure the quality of incident communications.
- Run and support Mission Control Command & Control activities.
- Establish and maintain collaborative working relationships with functional counterparts.
- Perform analytics to identify trends and proactively resolve issues.
- Trend Incident and Problem ticket data to ensure effective problem management.
Requirements
- Several years of experience in Technical support role in the Finance organization.
- Minimum 5 years of experience in IT support role.
- Able to translate technical information for non-technical people.
- Strong ability to solve complex issues.
- Excellent communication skills.
- Ability to multi-task and prioritize incidents.
- Fluent English skills are a must, German language skills are a significant advantage.
About EPAM
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, employees, and communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to innovative projects, and have opportunities to learn and grow.
-
Technical Support Specialist
vor 4 Wochen
Zürich, Zürich, Schweiz SELISE Digital Platforms VollzeitJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at SELISE Digital Platforms. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers who are experiencing issues with our software.Key ResponsibilitiesProvide technical support to customers via phone, email, or...
-
Technical Support Specialist
vor 3 Wochen
Zürich, Zürich, Schweiz team VollzeitWe are seeking a skilled Technical Support Specialist to join our customer service team at Swizzonic AG. As a member of our second-level support, you will be responsible for analyzing and resolving technical issues related to domain, hosting, web, and mail services.The ideal candidate will possess excellent communication skills, a strong technical...
-
Platform Technical Support Specialist
vor 2 Wochen
Zürich, Zürich, Schweiz Company 81 - Manulife Data Services Inc. VollzeitAbout This RoleAs a Platform Technical Support Specialist at Company 81 - Manulife Data Services Inc., you will play a critical role in ensuring the smooth operation of our data platforms. Your expertise will be essential in resolving technical issues, providing user support, and optimizing platform performance.Key ResponsibilitiesParticipate in platform...
-
Technical Support Specialist II
vor 2 Wochen
Zürich, Zürich, Schweiz AWS EMEA SARL (Switzerland Branch) VollzeitAbout the RoleWe are seeking a highly skilled Technical Support Specialist II to join our IT Services Organization at AWS EMEA SARL (Switzerland Branch). As a key member of our team, you will provide technical support to internal employees, focusing on PC hardware and operating systems.Key ResponsibilitiesProvide technical support for internal employees,...
-
Technical Support Specialist
vor 3 Wochen
Zürich, Zürich, Schweiz Hitachi Zosen Inova VollzeitJob DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Kanadevia Inova. As a Technical Support Specialist, you will play a critical role in ensuring the smooth operation of our waste-to-X technology systems.Key Responsibilities:Install and maintain workstation systems, servers, and network components.Implement...
-
Technical Desktop Support Specialist
vor 15 Stunden
Zürich, Zürich, Schweiz SkySys VollzeitJob Description:We are seeking a skilled Technical Desktop Support Specialist to join our team at SkySys in Zurich, Switzerland.About the Role:This is a challenging opportunity for an experienced IT professional to provide top-notch desktop support and troubleshooting services to our clients. As a Technical Desktop Support Specialist, you will be responsible...
-
Technical Support Specialist
vor 2 Wochen
Zürich, Zürich, Schweiz Epam VollzeitAbout This RoleAre you passionate about technology and problem-solving? Do you thrive in a dynamic environment where no two days are the same? As a Technical Support Analyst at EPAM, you will be responsible for leading incident management, collaborating with technology support organizations and business stakeholders, and driving fast and reliable incident...
-
Senior Technical Specialist
vor 4 Wochen
Zürich, Zürich, Schweiz HITACHI ENERGY LTD VollzeitJob SummaryWe are seeking a highly skilled Senior Technical Specialist to join our team at HITACHI ENERGY LTD. As a Senior Technical Specialist, you will be responsible for providing exceptional customer service and technical support to our clients worldwide.Key ResponsibilitiesProvide technical assistance and guidance to customers on high voltage...
-
Technical Support Specialist
vor 4 Wochen
Zürich, Zürich, Schweiz Epam VollzeitAbout the RoleWe are seeking a skilled Technical Support Analyst to join our team in Zürich. As a Technical Support Analyst, you will be responsible for leading Incident Management along the defined standards and guidelines of the Incident Management framework. You will work collaboratively with technology support organizations and business stakeholders to...
-
Technical Support Specialist
vor 3 Wochen
Zürich, Zürich, Schweiz Epam VollzeitAbout the RoleWe are seeking a skilled Technical Support Analyst to join our team in Zürich. As a Technical Support Analyst, you will be responsible for leading Incident Management, working with technology support organizations and business stakeholders, and driving fast and reliable incident resolution.ResponsibilitiesMonitor the environment for...
-
Technical Support Specialist
vor 4 Wochen
Zürich, Zürich, Schweiz Philips VollzeitJob Title: Remote Support EngineerJob Summary:We are seeking a skilled Remote Support Engineer to join our team at Philips. As a key member of our support desk, you will play a vital role in delivering excellent customer care and ensuring our products and policies meet the needs of our customers.Key Responsibilities:Provide support to customers across the...
-
Zürich, Zürich, Schweiz Western Union VollzeitJob OverviewWe are seeking an experienced Technical IT Support Specialist to join our team in Switzerland. This role will be responsible for providing comprehensive IT support to our retail stores across the country.
-
Technical Support Specialist
vor 2 Wochen
Zürich, Zürich, Schweiz Zurich Insurance Company VollzeitAbout this RoleThe Senior IT Service and Support Engineer plays a crucial role in delivering exceptional IT support to our internal clients across the organization. This position is pivotal in driving customer experience, resolving complex IT issues, and ensuring efficient service delivery.ResponsibilitiesThe ideal candidate will:Act as a subject matter...
-
Technical Support Specialist
vor 1 Monat
Zürich, Zürich, Schweiz Epam VollzeitAbout the RoleWe are seeking a skilled Technical Support Analyst to join our team in Zürich. As a key member of our IT support organization, you will be responsible for leading Incident Management and working closely with technology support organizations and business stakeholders to drive fast and reliable incident resolution.Key ResponsibilitiesMonitor the...
-
Technical Support Specialist
vor 2 Wochen
Zürich, Zürich, Schweiz SELISE Digital Platforms VollzeitCustomer Service Resolution ExpertWe are seeking a skilled Customer Service Resolution Expert to join our team at SELISE Digital Platforms. As a key member of our support team, you will be responsible for providing exceptional customer service and resolving technical issues related to software used by our clients.Key Responsibilities:Receive calls from...
-
Software Support Specialist
vor 3 Wochen
Zürich, Zürich, Schweiz SELISE Digital Platforms VollzeitKey ResponsibilitiesWe are seeking a skilled Software Support Specialist to join our team at SELISE Digital Platforms. The ideal candidate will have excellent communication skills, a strong problem-solving attitude, and a passion for delivering high-quality customer service.As a Software Support Specialist, you will be responsible for:Receiving and resolving...
-
Zürich, Zürich, Schweiz AWS EMEA SARL (Switzerland Branch) VollzeitAbout the RoleWe are seeking a skilled Technical Support Specialist to join our IT Services Organization in Zurich, Switzerland. In this role, you will have the opportunity to make a valuable contribution to our company's goal of providing exceptional support to internal employees.Job ResponsibilitiesProvide technical on-premise support to internal...
-
Support Specialist
vor 3 Wochen
Zürich, Zürich, Schweiz professional VollzeitWe are seeking a skilled Support Specialist to join our team at {company}. This role involves providing exceptional customer service and technical assistance to our clients.Key Responsibilities:Respond to customer inquiries and resolve technical issuesProvide product information and demos to customersCollaborate with internal teams to improve customer...
-
Technical Support Specialist
vor 4 Wochen
Zürich, Zürich, Schweiz SELISE Digital Platforms VollzeitJob SummaryWe are seeking a skilled Support Analyst to join our team at SELISE Digital Platforms.Key ResponsibilitiesProvide technical support to customers experiencing issues with software.Issue tickets for customer complaints and work towards resolving problems.Identify and categorize customer issues by severity and importance.Collaborate with internal...
-
Zürich, Zürich, Schweiz Western Union VollzeitWe are seeking a highly skilled Technical Support Specialist to join our team in Switzerland. As a key member of our IT support team, you will provide comprehensive technical assistance to our retail operations across the country.Job SummaryThis is a full-time position that requires a strong technical background, excellent communication skills, and the...
