Technical Support Specialist

vor 3 Wochen


Zürich, Zürich, Schweiz SELISE Digital Platforms Vollzeit

Customer Service Resolution Expert

We are seeking a skilled Customer Service Resolution Expert to join our team at SELISE Digital Platforms. As a key member of our support team, you will be responsible for providing exceptional customer service and resolving technical issues related to software used by our clients.

Key Responsibilities:

  • Receive calls from customers experiencing technical issues with software and provide timely and effective support
  • Identify and categorize customer issues by severity and importance
  • Collaborate with internal teams to escalate complex issues and resolve customer complaints
  • Invest time in training to understand software used by clients and stay up-to-date with the latest technologies
  • Comply with standard procedures for proper delegation of unsolvable issues and maximize customer satisfaction

Requirements:

  • Strong technical skills and ability to understand complex software issues
  • Exemplary communication and customer service skills
  • Ability to work effectively in a team environment and collaborate with internal teams
  • Strong problem-solving skills and attention to detail


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