Software Support Specialist

vor 3 Wochen


Zürich, Zürich, Schweiz SELISE Digital Platforms Vollzeit

Key Responsibilities

We are seeking a skilled Software Support Specialist to join our team at SELISE Digital Platforms. The ideal candidate will have excellent communication skills, a strong problem-solving attitude, and a passion for delivering high-quality customer service.

As a Software Support Specialist, you will be responsible for:

  • Receiving and resolving customer complaints related to software technical issues
  • Issuing tickets for reported issues and following up with customers to ensure resolution
  • Developing and implementing effective solutions to complex technical problems
  • Collaborating with internal teams to escalate complex issues requiring deeper technical expertise
  • Staying up-to-date with software releases and updates to ensure optimal support

Requirements

  • Excellent communication and problem-solving skills
  • Strong technical knowledge of software applications
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong customer service skills and a commitment to delivering high-quality support

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for career growth and professional development
  • A competitive salary and benefits package


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