Software Support Specialist
vor 3 Wochen
Key Responsibilities
We are seeking a skilled Software Support Specialist to join our team at SELISE Digital Platforms. The ideal candidate will have excellent communication skills, a strong problem-solving attitude, and a passion for delivering high-quality customer service.
As a Software Support Specialist, you will be responsible for:
- Receiving and resolving customer complaints related to software technical issues
- Issuing tickets for reported issues and following up with customers to ensure resolution
- Developing and implementing effective solutions to complex technical problems
- Collaborating with internal teams to escalate complex issues requiring deeper technical expertise
- Staying up-to-date with software releases and updates to ensure optimal support
Requirements
- Excellent communication and problem-solving skills
- Strong technical knowledge of software applications
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong customer service skills and a commitment to delivering high-quality support
What We Offer
- A dynamic and supportive work environment
- Opportunities for career growth and professional development
- A competitive salary and benefits package
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