Technical Support Specialist II for IT Services

vor 1 Monat


Zürich, Zürich, Schweiz AWS EMEA SARL (Switzerland Branch) Vollzeit

We are seeking an experienced Technical Support Specialist II to join our IT Services team at Amazon in Zurich, Switzerland. As a key member of our team, you will be responsible for providing technical support to internal employees and ensuring the smooth operation of our IT infrastructure.

About the Role

This is a technical on-premise position that requires hands-on experience in supporting PC hardware for internal employees. You will work with our internal ticketing tool to communicate with customers, prepare hardware for new hires, and manage IT asset inventory.

Key Responsibilities

  • Provide technical support for internal employees using various channels (on-premise)
  • Support operating systems (Windows, Macintosh or Linux), office productivity applications (Outlook, Word, and Excel)
  • Use a ticket system for customer service requests and have experience with PC imaging and hardware troubleshooting

Requirements

  • Experience supporting operating systems (Windows, Macintosh or Linux)
  • Experience supporting through various channels (on-premise)
  • Proficiency supporting office productivity applications (Outlook, Word, and Excel)
  • Experience using a ticket system for customer service requests
  • Experience with PC imaging and hardware troubleshooting

Preferred Qualifications

  • Knowledge of basic network troubleshooting
  • Understanding of the basic concepts of Information Systems security
  • Experience providing IT support in a medium to large sized company
  • A demonstrated willingness to learn and apply new technology

Estimated Salary Range: 80,000 - 110,000 CHF per year, depending on experience.



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