Enterprise IT Support Specialist for Western Union Stores Across Switzerland
Vor 2 Tagen
Job Title: Enterprise IT Support Specialist for Western Union Stores Across Switzerland
Description:
- IT Service Delivery: Provide comprehensive Level 1 technical support to Concept Stores across Switzerland, ensuring seamless operation of Microsoft Windows-based workstations, printers, scanners, card terminals, and other hardware.
- Network Management: Oversee network, internet, phone, and alarm systems, acting as the escalation point for telecommunications issues.
- Ongoing Store Support: Offer ongoing remote and on-site assistance as needed, addressing daily IT issues, software updates, browser support, and account access through Okta.
- Help Desk Assistance: Serve as the primary help desk and escalation contact for Concept Stores, handling ticket management, WUPOS certificates, and troubleshooting for currency exchange software.
Key Responsibilities:
- Scheduled Maintenance: Conduct routine maintenance, monitor operations, and resolve server, storage, and network device issues.
- Asset Management: Track hardware shipments, maintain stock levels, and keep an updated inventory of IT assets and software licenses in Switzerland.
- Collaboration with External Providers: Liaise with external IT solution providers to coordinate comprehensive solutions and ensure service continuity.
- Store Operations: Work closely with store teams to understand their needs, providing timely and effective IT support.
Requirements:
- Technical Expertise: 2-3 years of experience supporting Windows 10/11 in an enterprise environment, with proficiency in remote support tools and Active Directory.
- Store Support Experience: Background in supporting customer transaction-related hardware and software in store environments is a plus.
- Communication: Fluent in German, French, and English with the ability to explain technical information in a clear, simple way to non-technical team members.
- Mobility: Willingness to travel across Switzerland frequently, including occasional overnight stays (company covers approved travel costs).
- Strong Work Ethic: Solid problem-solving skills, attention to detail, and the ability to manage technical solutions under tight deadlines.
What We Offer:
The successful candidate will receive a competitive salary of approximately CHF 65,000 per annum, commensurate with experience. In addition, you will have access to a range of benefits, including annual leave, defined contribution pension plan, accidental policy, sickness policy, global travel policy, and global employee assistance program.
About Us:
Western Union is a leader in cross-border payments, enabling individuals and businesses to send and receive funds globally. We are passionate about diversity and committed to creating an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams.
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