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Zürich, Zürich, Schweiz Western Union VollzeitJob Overview:This role offers a unique opportunity to work as an IT support specialist, providing comprehensive support services to owned stores across Switzerland. The successful candidate will be responsible for delivering high-quality technical assistance and ensuring seamless operations in the retail environment.Estimated Salary: 70,000 - 90,000 CHF per...
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IT Support Specialist for owned stores across Switzerland
vor 2 Monaten
Are you ready to be a crucial part of Western Union's Global IT support team, providing top-notch technical assistance to over 14 owned stores across Switzerland?
We are looking for a skilled IT Support Specialist to join our team, ensuring that our stores operate seamlessly and providing essential support for front-line associates (FLAs) with both in-person and remote assistance.
Key Responsibilities:
- Comprehensive IT Support: Provide Level 1 support, diagnosing and resolving issues for Microsoft Windows-based workstations, printers, scanners, card terminals, and other hardware.
- Network & Connectivity Management: Oversee network, internet, phone, and alarm systems, and act as the escalation point for telecommunications issues.
- Ongoing Store Support: Offer ongoing remote and on-site support as needed, addressing daily IT issues, software updates, browser support, and account access through Okta.
- Help Desk Assistance: Serve as the primary help desk and escalation contact for Concept Stores across Switzerland, handling ticket management, WUPOS certificates, and troubleshooting for currency exchange software.
Additional Duties:
- Scheduled Maintenance: Conduct routine maintenance, monitor operations, and resolve server, storage, and network device issues.
- Asset & Inventory Management: Track hardware shipments, maintain stock levels, and keep an updated inventory of IT assets and software licenses in Switzerland.
- Collaboration with External Providers: Liaise with external IT solution providers to coordinate comprehensive solutions and ensure service continuity.
Qualifications & Skills:
- Technical Expertise: 2-3 years of experience supporting Windows 10/11 in an enterprise environment, with proficiency in remote support tools and Active Directory.
- Store Support Experience: Background in supporting customer transaction-related hardware and software in store environments is a plus.
- Communication: Fluent in German, French, and English with the ability to explain technical information in a clear, simple way to non-technical team members.
- Mobility: Willingness to travel across Switzerland frequently, including occasional overnight stays (company covers approved travel costs).
- Strong Work Ethic: Solid problem-solving skills, attention to detail, and the ability to manage technical solutions under tight deadlines.
Benefits:
- Annual Leave – 25 working days
- Defined Contribution pension plan
- Accidental policy
- Sickness policy
- Global Travel Policy
- Global Employee Assistance Program
Job Type: Full-time, Permanent
Hours: 42.5 hours per week, Monday to Saturday on a flexible schedule.
Our Hybrid Work Model: Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
