IT Support Specialist for owned stores across Switzerland transformed into a challenging role
Vor 6 Tagen
IT Support Specialist for owned stores across Switzerland transformed into a challenging role
About the Role:This is an exciting opportunity to join Western Union as a Cross Border IT Technical Specialist, providing comprehensive IT support and services to our Concept Stores across Switzerland. In this critical role, you will be responsible for ensuring the smooth operation of our store technology infrastructure, including hardware, software, and network systems.
Key Responsibilities:- Comprehensive IT Support: Provide Level 1 technical support, diagnosing and resolving issues for Microsoft Windows-based workstations, printers, scanners, card terminals, and other hardware in store environments.
- Network & Connectivity Management: Oversee network, internet, phone, and alarm systems, acting as the escalation point for telecommunications issues.
- Ongoing Store Support: Offer ongoing remote and on-site support as needed, addressing daily IT issues, software updates, browser support, and account access through Okta.
- Help Desk Assistance: Serve as the primary help desk and escalation contact for Concept Stores across Switzerland, handling ticket management, WUPOS certificates, and troubleshooting for currency exchange software.
- Scheduled Maintenance: Conduct routine maintenance, monitor operations, and resolve server, storage, and network device issues.
- Asset & Inventory Management: Track hardware shipments, maintain stock levels, and keep an updated inventory of IT assets and software licenses in Switzerland.
- Collaboration with External Providers: Liaise with external IT solution providers to coordinate comprehensive solutions and ensure service continuity.
To be successful in this role, you must have relevant technical expertise and experience supporting Windows 10/11 in an enterprise environment, proficiency in remote support tools, and Active Directory skills.
You should also possess strong communication skills, fluency in German, French, and English, and the ability to explain technical information in a clear and simple way to non-technical team members.
Benefits:We offer a competitive salary range of CHF 80,000 - CHF 110,000 per annum, depending on experience. Additional benefits include annual leave, defined contribution pension plan, accidental policy, sickness policy, global travel policy, and global employee assistance program.
We are passionate about diversity and inclusion and strive to create a welcoming and inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve.
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