IT Support Specialist
vor 4 Wochen
About the Role
We are seeking a skilled IT Support Specialist to join our team at AWS EMEA SARL (Switzerland Branch). As a member of our IT Services Organization, you will have the opportunity to make a valuable contribution to our goal of providing exceptional support to internal employees.
Key Responsibilities
- Provide technical support for internal employees, focusing on PC hardware and on-premise systems.
- Work with internal ticketing tools to communicate with customers and resolve issues efficiently.
- Prepare hardware for new hires and manage IT asset inventory.
Requirements
- Experience supporting operating systems (Windows, Macintosh, or Linux).
- Hands-on experience with PC hardware and troubleshooting.
- Proficiency in using ticket systems for customer service requests.
- Ability to identify and proactively resolve or escalate issues.
Preferred Qualifications
- Knowledge of basic network troubleshooting.
- Understanding of Information Systems security concepts.
- Experience providing IT support in a medium to large-sized company.
What We Offer
As a member of our team, you will have the opportunity to work with a talented group of professionals, develop your skills, and contribute to our mission of providing exceptional support to our customers.
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