IT Support Specialist II

vor 4 Wochen


Zürich, Zürich, Schweiz AWS EMEA SARL (Switzerland Branch) Vollzeit

About the Role

We are seeking a highly skilled IT Support Specialist II to join our team at AWS EMEA SARL (Switzerland Branch). As a member of our IT Services Organization, you will play a critical role in supporting internal employees with their technical needs.

Key Responsibilities

  • Provide technical support for internal employees, including troubleshooting and resolving hardware and software issues.
  • Work with internal ticketing tools to communicate with customers and manage their requests.
  • Prepare hardware for new hires and manage IT asset inventory.

Requirements

  • Experience supporting operating systems (Windows, Macintosh, or Linux).
  • Hands-on experience with PC hardware and software troubleshooting.
  • Proficiency in using a ticket system for customer service requests.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

Preferred Qualifications

  • Knowledge of basic network troubleshooting.
  • Understanding of basic Information Systems security concepts.
  • Experience providing IT support in a medium to large-sized company.


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