IT Support Specialist II
vor 4 Wochen
About the Role
We are seeking a highly skilled IT Support Specialist II to join our team at AWS EMEA SARL (Switzerland Branch). As a member of our IT Services Organization, you will play a critical role in supporting internal employees with their technical needs.
Key Responsibilities
- Provide technical support for internal employees, including troubleshooting and resolving hardware and software issues.
- Work with internal ticketing tools to communicate with customers and manage their requests.
- Prepare hardware for new hires and manage IT asset inventory.
Requirements
- Experience supporting operating systems (Windows, Macintosh, or Linux).
- Hands-on experience with PC hardware and software troubleshooting.
- Proficiency in using a ticket system for customer service requests.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
Preferred Qualifications
- Knowledge of basic network troubleshooting.
- Understanding of basic Information Systems security concepts.
- Experience providing IT support in a medium to large-sized company.
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