Technical Business Solutions Specialist

vor 14 Stunden

Zürich, Zürich, Schweiz Company 81 - Manulife Data Services Inc. Vollzeit

About the Role

We are seeking a highly skilled Technical Business Solutions Specialist to join our team at Company 81 - Manulife Data Services Inc.

Job Summary:

The Technical Business Solutions Specialist will be responsible for providing daily scrum support, acting as a Level 2 Support Team Member, and contributing to the BAU/KLO work for ManulifeIM.com and supported applications.

Main Responsibilities:

  • Active monitoring of batch cycle loads, including daily, monthly, quarterly, and yearly processes;
  • Maintaining process documentations;
  • Engaging with business to request/load/proof data updates in production and lower environments;
  • Supporting and triaging production incidents, as needed;
  • Performing release management to the supported applications;
  • Contributing to the scrum team to provide development support of the application, including reduction of 'Toil', code improvements, and bug fixing;
  • Working hours will be during Eastern Standard Time to support the daily batch cycle loads.

Requirements:

  • Education: Bachelor's degree, preferably in Computer Science or related field;
  • Experience: At least two years of Information Technology experience or application support experience;
  • Amenability to work onsite and from home (dependent on established RTO guidelines by Manulife) and assigned schedule (PH Night Shift - Rotating);
  • Minimum Skills to Hire/Must Haves: Prior experience or understanding of Cloud infrastructure, pipeline execution with DR management, experience in Agile, experience with Azure, experience with GitHub, experience with SNOW and JIRA, Eastern Standard Time support, and understanding of Java preferred.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.

We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions. Our global headquarters is in Toronto, Canada, and we have more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers.

We trade as 'MFC' on the Toronto, New York, and Philippine stock exchanges, and under '945' in Hong Kong.

Estimated Salary Range: $80,000 - $110,000 per annum

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