Customer Service Operations Manager

Vor 5 Tagen


Genf, Genf, Schweiz Pb Santander Vollzeit
Job Description

This role is responsible for overseeing the daily operations of a multi-floor corporate banking environment. The ideal candidate will have strong customer service skills, be able to manage priorities effectively, and possess problem-solving abilities.

Duties and Responsibilities:
  1. Reception & Administrative Support:
  2. Welcome visitors and manage access control, ensuring security and confidentiality.
  3. Supervise meeting room reservations, refreshments, and internal event logistics.
  4. Organize incoming and outgoing mail, including express shipments.
  5. Oversee stock management and replenishment of office supplies, consumables, and cleaning products.
  6. Coordinate hotel and apartment bookings for employees on business trips.
  7. Arrange maintenance and servicing for the bank's corporate vehicles.
  1. Facilities & General Services:
  2. Ensure the functionality, safety, and cleanliness of a 7-floor building.
  3. Supervise maintenance, technical repairs, and oversee external service providers.
  4. Monitor and ensure compliance with building infrastructure operations (HVAC, fire safety, lighting, security systems).
  5. Plan and coordinate office reconfigurations and logistics for corporate events.
  6. Management of floor plans and space distribution.
  1. Security & Compliance:
  2. Enforce security protocols, visitor access policies, NDA signature collection, and badge management.
  3. Oversee the daily closing and securing of premises.
  4. Manage alarm system responses and video surveillance monitoring.
  5. Supervise emergency evacuation procedures and ensure full regulatory compliance.
  6. Ensure adherence to Swiss MSST standards and other regulatory requirements.

The successful candidate will have a secondary school diploma or equivalent, 5+ years of experience in general services management, and fluency in Spanish, French, and English. Proficiency in Portuguese and/or Arabic is a plus.



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