Customer Service Operations Manager
Vor 5 Tagen
This role is responsible for overseeing the daily operations of a multi-floor corporate banking environment. The ideal candidate will have strong customer service skills, be able to manage priorities effectively, and possess problem-solving abilities.
Duties and Responsibilities:- Reception & Administrative Support:
- Welcome visitors and manage access control, ensuring security and confidentiality.
- Supervise meeting room reservations, refreshments, and internal event logistics.
- Organize incoming and outgoing mail, including express shipments.
- Oversee stock management and replenishment of office supplies, consumables, and cleaning products.
- Coordinate hotel and apartment bookings for employees on business trips.
- Arrange maintenance and servicing for the bank's corporate vehicles.
- Facilities & General Services:
- Ensure the functionality, safety, and cleanliness of a 7-floor building.
- Supervise maintenance, technical repairs, and oversee external service providers.
- Monitor and ensure compliance with building infrastructure operations (HVAC, fire safety, lighting, security systems).
- Plan and coordinate office reconfigurations and logistics for corporate events.
- Management of floor plans and space distribution.
- Security & Compliance:
- Enforce security protocols, visitor access policies, NDA signature collection, and badge management.
- Oversee the daily closing and securing of premises.
- Manage alarm system responses and video surveillance monitoring.
- Supervise emergency evacuation procedures and ensure full regulatory compliance.
- Ensure adherence to Swiss MSST standards and other regulatory requirements.
The successful candidate will have a secondary school diploma or equivalent, 5+ years of experience in general services management, and fluency in Spanish, French, and English. Proficiency in Portuguese and/or Arabic is a plus.
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