Customer Service Manager IT

Vor 4 Tagen


Genf, Genf, Schweiz HCM Partners Vollzeit

Vous souhaitez être le/la garant/e de la qualité du service de support à la clientèle ? Vous souhaitez faire partie de la Direction élargie ?
Pour soutenir le développement de l'un de nos clients Genevois, une entreprise de services IT et télécommunications active sur le marché des PME de Suisse romande (domaines médicaux, hôteliers et financiers), nous sommes à la recherche d'un/e Customer Service Manager à 100%, pour une entrée en fonction rapide.
Customer Service Manager IT
Vous encadrez l'équipe Helpdesk basée à Genève, les installations de postes de travail et les interventions sur site (N1/N2). Vous vous assurez du suivi de toutes les demandes, que des solutions soient trouvées et que nos clients puissent utiliser pleinement leur outil informatique. Vous vous assurez également que les prestations fournies soient facturées correctement en régie ou via les contrats de support ad 'hoc, que les contrats soient rentables. Vous gérez et développez les outils de Ticketting, de documentation et de monitoring pour assurer les maintenances chez nos clients.
Vos compétences :
Une expertise dans les systèmes Microsoft sur site et dans le Cloud ; d'excellentes connaissances des réseaux IP et une bonne connaissance des systèmes VoIP
Au min. 15 ans dans les métiers de l'informatique, dont 5 ans dans une fonction similaire de responsabilité dans une société de service
Titulaire d'un diplôme dans l'informatique niveau Bachelor minimum
Certification Microsoft & Certification ITIL
Maitrise parfaite du français (C2) et de l'anglais (C1)
Vos qualités humaines :
Leadership, dynamisme, volontaire
Organisé/e, rigoureux/se et capable de gérer le stress
Excellente communication, ouvert/e avec une attitude constructive
Capable de développer des relations de confiance avec les collaborateurs et la clientèle
L'offre
Un travail très varié au sein d'une équipe qui valorise la collaboration et le partage de connaissances
Possibilité de développer ses connaissances techniques
Des responsabilités et de l'autonomie
5 semaines de vacances par année
Télétravail à raison d'un jour par semaine

jidedae744afr jit0312afr


  • Customer Service

    Vor 3 Tagen


    Genf, Genf, Schweiz International Paper Vollzeit

    Customer Service & Supply Chain SpecialistInternational Paper (NYSE: IP) is one of the world's leading producers of renewable fiber-based packaging and pulp. We create packaging products and quality cellulose fiber products suitable for a wide range of applications. The EMEA headquarters of our Cellulose Fibers business is based in Geneva.Location: Geneva,...


  • Genf, Genf, Schweiz Christian Louboutin Group Vollzeit

    Customer Service Europe Supervisor - permanent positionWe are looking for our Customer Service Europe team a: Customer Service Europe SupervisorType of contract: permanent contractLocation: GenevaOverview and purpose of the role:Under the leadership and guidance of the Customer Service Management, as Customer Service Supervisor you are responsible for...

  • Customer Service

    Vor 6 Tagen


    Genf, Genf, Schweiz International Paper Vollzeit

    International Paper (NYSE: IP) is one of the world's leading producer of renewable fiber-based packaging and pulp.  We create packaging products and quality cellulose fibers products suitable for a wide range of applications.  Cellulose fiber is a sustainable, renewable raw material used in hundreds of products people depend on every day, including baby...


  • Genf, Genf, Schweiz Indus Hospitality Group Vollzeit

    Indus Hospitality Group is seeking a highly skilled and customer-focused Guest Services Representative to join our team. As a key member of our front desk operations, you will be responsible for providing exceptional guest experiences through personalized attention, prompt service, and a deep understanding of our brand values.Key ResponsibilitiesProvide...


  • Genf, Genf, Schweiz PLANET CAVIAR Vollzeit

    We are seeking a seasoned professional to fill the role of Restaurant Service Manager. As a key member of our management team, you will be responsible for leading our front-of-house team, driving sales growth, and ensuring exceptional customer satisfaction.You will oversee all aspects of restaurant operations, including food preparation, beverage service,...


  • Genf, Genf, Schweiz Masterserviceslg Vollzeit

    At Master Services Plumbing, Heating, Cooling, and Drain Cleaning, we believe that our customers are the backbone of a successful business. Our Lake Geneva office is seeking a motivated and dedicated individual to become an entry-level full-time Client Care Representative.What We Offer:A supportive work environment where everyone is valued, respected, and...


  • Genf, Genf, Schweiz Christian Louboutin Group Vollzeit

    Job DescriptionWe are seeking a highly skilled Luxury Customer Service Leader to join our team. As a key member of our customer service department, you will be responsible for providing exceptional customer service experiences to our clients.The ideal candidate will have a minimum of 5-6 years of experience in retail/customer service/ecommerce and previous...


  • Genf, Genf, Schweiz Banque de Commerce et de Placements SA Vollzeit

    Company OverviewBanque de Commerce et de Placements SA (BCP) is a Swiss bank established in 1963, with two core businesses: Commodity Trade Finance and Wealth Management. The bank offers expert Treasury services and operates in a regulated environment.Job DescriptionWe are seeking an experienced Systems Manager to join our IT division, responsible for the...

  • IT Service Architect

    Vor 2 Tagen


    Genf, Genf, Schweiz MSC Cruises SA Vollzeit

    JOB NUMBER: JB04737VACANCY NUMBER: ADV05896SHARE: [...]ORGANIZATION: MSC Crociere S.P.A.BUSINESS AREA: OfficeLINE MANAGER: IT Operations and Release Senior ManagerMSC Cruises is the world's third-largest cruise brand as well as the leader in Europe, South America, the Gulf region, and Southern Africa with more market share in addition to deployed capacity...


  • Genf, Genf, Schweiz International SOS France Vollzeit

    Job Description:The ideal candidate for this Customer Success Manager role will have experience in managing multiple clients simultaneously, with excellent communication and interpersonal skills. You will work closely with internal departments to ensure smooth client renewal processes and reporting.In this position, you will be responsible for generating...

  • IT Support Specialist

    Vor 3 Tagen


    Genf, Genf, Schweiz Umanova SA Vollzeit

    Umanova is a Swiss professional services company with an innovative and future oriented approach to consulting providing outstanding conditions.For our international customer in Geneva we are looking to hire an experienced IT Support Specialist.Key Deliverables:In line with the organization's objectives and business needs, provide functional and technical...

  • IT Service

    Vor 2 Tagen


    Genf, Genf, Schweiz MSC Cruises SA Vollzeit

    JOB NUMBER: JB04726VACANCY NUMBER: ADV05885SHARE: [...]ORGANIZATION: MSC Crociere S.P.A.BUSINESS AREA: OfficeLINE MANAGER: IT Operations Technical Project ManagerMSC Cruises is the world's third-largest cruise brand as well as the leader in Europe, South America, the Gulf region, and Southern Africa with more market share in addition to deployed capacity...


  • Genf, Genf, Schweiz HCM Partners Vollzeit

    Vous encadrez l'équipe Helpdesk basée à Genève, les installations de postes de travail et les interventions sur site (N1/N2). Vous vous assurez du suivi de toutes les demandes, que des solutions soient trouvées et que nos clients puissent utiliser pleinement leur outil informatique. Vous vous assurez également que les prestations fournies soient...

  • Senior IT Manager

    Vor 3 Tagen


    Genf, Genf, Schweiz FEDERATION INTERNATIONALE DE L'AUTOMOBILE Vollzeit

    Job OverviewThe Federation Internationale de l'Automobile is seeking a Senior IT Manager to drive change, influence stakeholders, and implement new ways of working in a complex environment.About the RoleAs an IT Operations Manager, you will be responsible for managing relationships with key technology partners and service providers, negotiating contracts,...


  • Genf, Genf, Schweiz International Paper Vollzeit

    Job OverviewThis position plays a vital role in ensuring the success of our customers by providing exceptional service and support.The ideal candidate will have excellent communication skills, be able to work independently, and possess a strong understanding of supply chain management principles.Main ResponsibilitiesOrder Management: Ensure timely and...


  • Genf, Genf, Schweiz Christian Louboutin Group Vollzeit

    About UsWe are a luxury fashion brand dedicated to providing exceptional customer service experiences. Our mission is to create a loyal customer base by delivering outstanding service and building strong relationships.As a member of our team, you will have the opportunity to work with a talented group of individuals who share your passion for customer...

  • IT Service Designer

    Vor 2 Tagen


    Genf, Genf, Schweiz MSC Cruises SA Vollzeit

    About MSC Cruises SA">MSC Cruises SA is the world's third-largest cruise brand and the leader in Europe, South America, the Gulf region, and Southern Africa. It has a strong presence in the Caribbean, North America, and Far East markets.">We are headquartered in Geneva and sit within the Cruise Division of MSC Group, a leading privately held Swiss-based...

  • IT Ecosystem Manager

    Vor 2 Tagen


    Genf, Genf, Schweiz ISO - Organisation Internationale de Normalisation Vollzeit

    We are ISO, the largest developer of International Standards. We bring together experts to share knowledge and develop standards that provide solutions to global challenges. This is because we believe that great things happen when the world agrees.We have an exciting opportunity at our Central Secretariat in Geneva. As an IT Ecosystem Manager, you will be...


  • Genf, Genf, Schweiz Caterpillar Financial Services Corporation Vollzeit

    **Job Overview:**We are looking for a highly experienced Marketing and Product Development Lead to drive business growth and improve customer experience across the EAME region.This role will be responsible for developing and implementing marketing strategies, evaluating market segments for profit potential, and deploying innovative product and service...

  • IT Systems Manager

    Vor 3 Tagen


    Genf, Genf, Schweiz Banque de Commerce et de Placements SA Vollzeit

    About Banque de Commerce et de Placements SAWe are a leading financial institution in Switzerland, providing high-quality services to our clients. Our IT division is responsible for ensuring the efficient and secure operation of our systems.**Job Description**The successful candidate will be responsible for managing our virtualized infrastructure, including...