Customer Service

vor 2 Wochen

Genf, Schweiz International Paper Vollzeit

Customer Service & Supply Chain SpecialistInternational Paper (NYSE: IP) is one of the world's leading producers of renewable fiber-based packaging and pulp. We create packaging products and quality cellulose fiber products suitable for a wide range of applications. The EMEA headquarters of our Cellulose Fibers business is based in Geneva.Location: Geneva, SwitzerlandContract: 12 months fixed-term with possibility of extensionWhy this job is for you:Reporting to the Customer Service Manager, you will handle the daily activities of designated customer accounts and make tactical decisions regarding those accounts. You will partner with Sales & Marketing, Supply Chain, and third-party vendors to develop and execute customer-specific account plans to improve efficiency, profitability, and customer satisfaction.You will be responsible for:Order to Cash Management: Manage order entry and allocation management, and organize shipment of goods from the point of origin to a destination by the agreed delivery date and for the agreed price.Customer Relationships: Serve as daily interface, maintaining a strong working relationship with the customers to ensure customer commitments are met or exceeded.Service Level Execution: Understand customer needs and service expectations through clear, proactive and effective communication skills. Deliver high quality customer service to internal and external logistics teams and supply customers.Logistics: Proactively act as liaison between customers and internal stakeholders to successfully execute customer supply needs.Pricing: Understand and apply pricing policy and procedures. Ensure accurate and timely invoicing.Forecasting: Provide forecast input for monthly demand planning processes and validate allocations.Credit: Collaborate with the Credit team to resolve credit issues during order management.Claims: Process claims in ERP systems (SAP).You:Have a University Degree in Supply Chain & Logistics, International Business & Economy, or equivalent/proven experience in related fields.Are fluent (mother tongue/C1) in English, with proficiency in at least one other European language.Have 2-3 years of experience in a similar position with global commodities manufacturers.Are knowledgeable in SAP, MS Excel, Outlook, and other MS Office applications.Are customer-focused, with excellent communication and interpersonal skills.Enjoy problem-solving and process improvements.Cope easily with tight deadlines and shifting priorities.Are available quickly.What we offer:At IP, we believe in creating a supportive and dynamic work environment where every team member can thrive. We offer a competitive salary as well as a comprehensive benefits package, and our employees enjoy flexible working hours. We are committed to safety and support professional growth and development, providing opportunities for continuous learning through workshops, webinars, and training programs.Join us and be part of a diverse and inclusive team that values your unique skills and perspectives. Together, we can achieve great things and drive success for our clients and our community. #J-18808-Ljbffr

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