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Customer Service Representative
vor 1 Woche
At Master Services Plumbing, Heating, Cooling, and Drain Cleaning, we believe that our customers are the backbone of a successful business. Our Lake Geneva office is seeking a motivated and dedicated individual to become an entry-level full-time Client Care Representative.
What We Offer:
- A supportive work environment where everyone is valued, respected, and encouraged to grow.
- Opportunities for advancement and career development.
- An excellent compensation package, including $17.50/hour with adjustments based on performance reviews.
- A comprehensive benefits program, featuring union rate-based pay, 100% paid health insurance, and a 401(k) plan with a 3% match.
- 7 paid holidays and paid time off (PTO).
About the Role:
- As a Client Care Representative, you will be at the heart of our call center, providing top-notch customer service and support via phone calls.
- You will be responsible for making outbound phone calls to perform telemarketing duties, follow up with clients, and reach out to referrals.
- You will maintain accurate computer records, document customer complaints, run reports, and collaborate with your team to ensure smooth call center operations.
Requirements:
- Excellent communication skills and phone etiquette.
- Strong customer service and problem-solving skills.
- Ability to multitask, manage a calendar, and maintain files.
- Team spirit with a positive attitude and ability to motivate others.
