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Customer Service

vor 1 Woche

Genf, Genf, Schweiz International Paper Vollzeit

International Paper (NYSE: IP) is one of the world's leading producer of renewable fiber-based packaging and pulp.  We create packaging products and quality cellulose fibers products suitable for a wide range of applications.  Cellulose fiber is a sustainable, renewable raw material used in hundreds of products people depend on every day, including baby diapers, tissue products, feminine care, adult incontinence, and other hygiene products that promote health and wellness. The EMEA headquarter of our Cellulose Fibers business is based in Geneva.

Customer Service & Supply Chain Specialist

Location – Geneva

Location: Geneva, Switzerland

12 months fixed-term contract with possibility of being extended

Why this job is for you:

Reporting to the Customer Service Manager, you will handle the daily activities of designated customer accounts and make tactical decisions regarding those accounts.  You will partner with Sales & Marketing, Supply Chain and third-party vendors to develop and execute customer-specific account plans to improve efficiency, profitability and customer satisfaction.

You will be responsible for:

  • Order to Cash Management: Manage order entry and allocation management, and organize shipment of goods from the point of origin to a destination by the agreed delivery date and for the agreed price.
  • Customer Relationships: Serve as daily Interface, maintaining a strong working relationship with the customers to ensure customer commitments are met or exceeded.
  • Service Level Execution: Understand customer needs and service expectations through clear, proactive and effective communication skills.  Deliver high quality customer service to Internal and external logistics teams and supply customers.
  • Logistics: Proactively act as liaison between customers and internal stakeholders to successfully execute customer supply needs.
  • Pricing: Understand and apply pricing policy and procedures.  Ensure accurate and timely invoicing.
  • Forecasting: Provide forecast Input for monthly demand planning processes and validate allocations.
  • Credit: Collaborate with the Credit team to resolve credit issues during order management.
  • Claims: Process claims In ERP systems (SAP).

You:

  • Have a University Degree in Supply Chain & Logistics, International Business & Economy or equivalence/proven experience in related fields
  • Are fluent (mother tongue/C1) in English, with proficiency in at least one other European language
  • Have 2-3 years of experience in a similar position with global commodities manufacturers
  • Are knowledgeable In SAP, MS Excel, Outlook and other MS Office applications
  • Are customer-focused, with excellent communication and interpersonal skills
  • Enjoy problem-solving and process improvements
  • Cope easily with tight deadlines and shifting priorities
  • Are available quickly

What we offer:
 

At IP we believe in creating a supportive and dynamic work environment where every team member can thrive. We offer a competitive salary and as well as a comprehensive benefits package, and our employees enjoy flexible working hours. We are committed to safety and support professional growth and development, providing opportunities for continuous learning through workshops, webinars and training programs.

Join us and be part of a diverse and inclusive team that values your unique skills and perspectives. Together, we can achieve great things and drive success for our clients and our community.

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The information necessary in the recruitment process is: name, surname, contact details, education, previous employment record and qualifications.

Any supplementary information you provide is processed on the basis of your consent.

For the purpose of application to the position specified in the job posting we ask you to place the following statement in your application:

"I, hereby, consent to the processing of my personal data contained in the application for the job by International Paper Polska Sp. z o.o for the purpose and to the extent necessary in the recruitment process."

If you want to take part not only in the recruitment process for the job position you applied for but in future recruitment processes as well, we ask you to place the following statement in your application:

"I, hereby, consent to the processing of my personal data contained in the application for the job by International Paper Polska Sp. z o.o  for the purpose and to the extent necessary in the current recruitment process and in the future recruitment processes as well."

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