Luxury Customer Experience Supervisor

Vor 4 Tagen


Genf, Genf, Schweiz Christian Louboutin Vollzeit

We are seeking an exceptional Luxury Customer Experience Supervisor to join our Customer Service Europe team. This role is responsible for providing outstanding customer service, ensuring high-end luxury standards are met, and working collaboratively with the team to achieve individual, department, and brand objectives.

Main Responsibilities:
  • Service Delivery:
  • Manage day-to-day customer queries via phone and written communication efficiently at Christian Louboutin standards.
  • Partner with Customer Service Associates to improve overall selling skills and close sales to achieve sales goals and KPIs.
  • Escalate complaints in accordance with company policy.
  • Support the team in realizing department goals.
Relationship Building & Customer Relationship Management:
  • Build and maintain quality relationships with clients through personal interaction and active clienteling.
  • Action initiatives to personalize the experience for every customer whenever possible.
  • Develop unique experiences for top clients.
  • Reflect the luxury brand image and demonstrate a positive attitude through service delivery.
Operational Management of the Team:
  • Support management with planning, opening/closing of the department, organization, daily operations, and reporting.
  • Participate actively in daily briefings and ensure understanding by teams.
  • Operationally develop team members teaching customer service techniques and excellence.
  • Coach via kind feedback on performance.


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