Luxury Customer Experience Supervisor
Vor 4 Tagen
We are seeking an exceptional Luxury Customer Experience Supervisor to join our Customer Service Europe team. This role is responsible for providing outstanding customer service, ensuring high-end luxury standards are met, and working collaboratively with the team to achieve individual, department, and brand objectives.
Main Responsibilities:- Service Delivery:
- Manage day-to-day customer queries via phone and written communication efficiently at Christian Louboutin standards.
- Partner with Customer Service Associates to improve overall selling skills and close sales to achieve sales goals and KPIs.
- Escalate complaints in accordance with company policy.
- Support the team in realizing department goals.
- Build and maintain quality relationships with clients through personal interaction and active clienteling.
- Action initiatives to personalize the experience for every customer whenever possible.
- Develop unique experiences for top clients.
- Reflect the luxury brand image and demonstrate a positive attitude through service delivery.
- Support management with planning, opening/closing of the department, organization, daily operations, and reporting.
- Participate actively in daily briefings and ensure understanding by teams.
- Operationally develop team members teaching customer service techniques and excellence.
- Coach via kind feedback on performance.
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