Aktuelle Jobs im Zusammenhang mit Strategic Account Manager - Zürich, Zürich - Adobe

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    vor 10 Stunden

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Strategic Account Manager

vor 2 Wochen

Zürich, Zürich, Schweiz Adobe Vollzeit
About Adobe
Adobe is a leader in the digital marketing and customer experience management space, providing innovative solutions to help businesses succeed in today's fast-paced digital landscape. Our company's vision is to empower organizations to create and deliver exceptional digital experiences that engage, inspire, and delight customers.

We're committed to fostering a culture of innovation, collaboration, and inclusion, where everyone has the opportunity to contribute and grow. We believe that diversity and creativity are essential to driving business success and making a positive impact on society.

The Role:
We're seeking a seasoned Customer Success Manager to join our Adobe Experience Cloud team. In this role, you'll be responsible for leading the post-sales customer experience, driving adoption and value for our customers. You'll work closely with cross-functional teams to develop and execute customer success strategies, leveraging your expertise to identify opportunities for growth and improvement.

Your Key Responsibilities:
  • Develop and execute customer success strategies to drive adoption and value for our customers.
  • Work closely with cross-functional teams to leverage expertise and identify opportunities for growth and improvement.
  • Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business goals.
  • Drive adoption of Adobe products – using data to provide insights and progress from baseline through the maturity curve.
  • Champion innovation by sharing industry trends and new ways your customers can use Adobe solutions to advance their digital maturity.
  • Identify customer risk, and collaborate with the extended Adobe team to build and activate 'get well' plans.
  • Be the voice of the customer internally at Adobe – sharing strategic use-cases, process improvements, and asks back into the internal ecosystem.
  • Contribute to Customer Success thought leadership and share out best practices and feedback across the organization to continuously improve our approach.